Concierge Specialist

Description

Old Edwards Reserve at Lake Keowee

Concierge Specialist

Location: Sunset, South Carolina

Reports to: Director of Clubhouse Operations

Employment: Full-time | Hourly

Schedule: Wednesday–Sunday, 9 a.m.–5 p.m.

Pay: $18 per hour

Benefits: Medical, dental, vision, and 401(k), subject to plan eligibility and terms

Position Summary

The Concierge Specialist provides attentive, personalized service to members and guests at Old Edwards Reserve at Lake Keowee. Reporting to the Director of Clubhouse Operations, this position coordinates requests, reservations, arrivals, and communications while creating a welcoming environment and supporting the Club’s service standards, mission, and values.

Essential Responsibilities

• Welcome members and guests warmly, recognize preferences, anticipate needs, and follow through on requests promptly and accurately.
• Coordinate dining reservations, recreation requests, transportation arrangements, and personal services such as shipping and copying within Club guidelines.
• Maintain current knowledge of Club amenities, activities, local attractions, restaurants, and events; recommend options and confirm arrangements.
• Respond professionally to telephone, email, and in-person inquiries; communicate accurate information and document requests in Club systems.
• Address questions and service concerns courteously, coordinate timely resolution, and escalate matters to the Director of Clubhouse Operations as needed.
• Explain and uphold Club policies respectfully and consistently.
• Assist with cottage, room, and home check-ins and check-outs; coordinate lodging requests with the Lodging Manager and communicate guest needs to appropriate departments.
• Coordinate dining reservations with Food and Beverage leadership, considering capacity, service timing, and member preferences.
• Support member events, on-site and off-site activities, golf outings, and Club tournaments in coordination with the responsible departments.
• Maintain a welcoming, organized lobby and copy room; report cleaning, maintenance, and repair needs to Housekeeping and Building Maintenance.
•  Provide coverage for the Lead Concierge as scheduled and perform other related duties assigned by the Director of Clubhouse Operations.

Requirements

Qualifications and Experience

•  Previous hospitality, concierge, front desk, or member service experience preferred; private club or luxury hospitality experience is a plus.
• Hospitality education or related vocational training preferred.
• Professional appearance and demeanor, with a strong commitment to personalized service.
• Excellent verbal and written communication skills and professional telephone etiquette.
•  Strong organization, attention to detail, and consistent follow-through.
• Ability to prioritize multiple requests, remain composed during busy periods, and exercise sound judgment.
• Ability to build positive relationships, work independently, and collaborate across departments.
• Working knowledge of Microsoft Word, Excel, and Outlook, with the ability to learn and use Club systems.
• Ability to learn member names, preferences, Club offerings, and local information while maintaining discretion.

Work Environment and Physical Requirements

•  The position involves frequent interaction with members, guests, and employees and requires responsiveness during busy service periods.
•  Ability to sit, stand, walk, bend, reach, and perform repetitive tasks as required by assigned duties.
•  Ability to lift and carry items weighing up to 50 pounds, using assistance and safe handling practices as needed.
• Ability to operate computers, telephones, and standard office equipment and communicate effectively in person and electronically.
•  Ability to perform the essential functions of the position with or without reasonable accommodation.

Schedule and Employment Requirements

The primary schedule is Wednesday through Sunday, 9 a.m. to 5 p.m. Additional coverage for the Lead Concierge may be scheduled based on operational needs. Dependable transportation, authorization to work in the United States, and completion of a background check are required.

Job Description Notice

This job description outlines the general nature and responsibilities of the position and is not an exhaustive list of duties. Duties, responsibilities, and activities may change with operational needs.