Assessment Clinician Lead, Peace Hospital

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Job Description Summary:

Job Description:

The Assessment Clinician, Lead position is responsible for the day-to-day operations for the admission process including: maintaining waiting lists, developing/maintaining relationships with key internal and external stakeholders to facilitate timely and appropriate placement of patients. The position is also responsible for training, orientation, and education of Assessment Clinicians on proper department procedures, with particular attention to teaching abuse/risk/duty to warn reporting, needs assessments, level of care criteria, and excellent customer service. This position also conducts needs assessments, as needed. The Lead may attend meetings in the absence of the department leaders, and assists with meeting minutes as needed.

Essential Functions:

• Responsible for day-to-day operations for the admission process including:
  • Maintaining waiting order/lists when needed
  • Developing/maintaining working relationships with Nursing, Nursing Managers, BA Managers, and Directors to facilitate timely and appropriate placement of patients
  • Developing/maintaining relationships and communication with key referral sources, community and team
• Trains and educates ARC Clinicians/Team Members on proper department procedures with particular attention to teaching abuse/risk/duty to warn reporting, level of care/needs assessments, level of care criteria, and excellent customer service
• Serves as the primary onsite resource for physicians, referral sources, team members, and internal departments along with critiques/provides feedback/suggestions improvements to department procedures
• Facilitates effective resolution of customer services issues from physicians, receiving patient care areas, referring agencies/facilities, the business office and patients/families
• Identifies and explores opportunities for expanding or improving current services. Designs new ways to approach team members and organizational goals and implements improvements
• Conducts needs assessments and makes appropriate level of care recommendations based on level of care criteria, as needed. Refers patients to appropriate services and coordinates the intake process for patients admitted to the UofL Peace Hospital programs.
• Acts as a resource for Innovations/Specialty units and consults with program staff regarding patient care and age specific problems to facilitate challenging situations as they arise and to enhance staff decision making and performance

Other Functions:

• Participates in clinical meetings as designated by department leadership
• Demonstrates through knowledge of level of care criteria, managed care organizations, state and federal insurance regulations and is able to educate and monitor compliance of other clinicians to these standards
• Demonstrates knowledge of the principles of growth and development over the life span of the patient to include pediatric, adolescent, adult, and geriatric
• Demonstrates familiarity of laws related to involuntary admissions of patients; MIW, and 72-hour holds
• Maintains compliance with all company policies, procedures and standards of conduct
• Complies with HIPAA privacy and security requirements to maintain confidentiality at all times
• Performs other duties as assigned

Additional Job Description:

Education and Experience:

• (1) Master’s Degree in Social Work, Counseling Psychology, Clinical Psychology, Family and Marriage Therapy, Mental Health Counseling, or other related fields required.

Experience:

• One year of admitting/assessment experience (preferred)

Certification:

• Basic Life Support (BLS) accredited by the American Heart Association (AHA) (required)
• Facility-provided Safe Crisis Management training (required)

Job Competency:

Knowledge, Skills, and Abilities critical to this role:

• Psychology — Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
• Therapy and Counseling — Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.
• Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do.
• Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Service Orientation — Actively looking for ways to help people.
• Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.

Language Ability:

• Must be able to communicate effectively in both verbal and written formats.

• Speaking — Talking to others to convey information effectively.

Reasoning Ability: 

• Ability to break down problems or tasks; scanning one’s own knowledge and experience to identify causes and consequences of events

Computer Skills:

• Must have strong working knowledge Microsoft Office products, especially Word, Excel and PowerPoint.
• Must have the capacity to learn other relevant systems and database included but not limited to electronic medical record systems and telehealth programs.

Additional Responsibilities:

• Demonstrates a commitment to service, organization values and professionalism through appropriate conduct and demeanor at all times

• Maintains confidentiality and protects sensitive data at all times
• Adheres to organizational and department specific safety standards and guidelines
• Works collaboratively and supports efforts of team members
• Demonstrates exceptional customer service and interacts effectively with physicians, patients, residents, visitors, staff and the broader health care community