Adult Case Management Supervisor (Human Services Coordinator II) - Quincy Site Office

The Department of Mental Health (DMH) is seeking a dynamic human services professional to serve as a Case Management Supervisor at the Quincy case management site. The Case Management Supervisor is responsible for clinical and administrative supervision of assigned case managers, ensuring that all DMH regulations and HR policies/guidelines are followed. The incumbent of this position also serves as Risk Manager, as well as the point person for Area of Tie transfer requests.

Please Note: This position is 40 hours per week. The incumbent will work from 8:30am - 5:00pm on Monday through Friday, days off are Saturday and Sunday.

Duties and Responsibilities (these are a general summary and not all inclusive):

• Oversee the administrative and clinical supervision of case managers through individual supervision, administrative meetings, document review, and recording and evaluation of subordinates’ performance; initiating disciplinary action if needed; monitoring the ISP process to ensure timelines and regulations are met; ensuring the quality of documentation; providing direction and developing strategies toward resolution of challenging case managed cases.

• Serves as the Risk Manager for the site.

• Serves as the point person for Area of Tie transfer requests

• Participate in site-based meetings including leadership, supervision, service authorization, risk, level of care, staff meeting, as well as clinical reviews as needed.

• Serve as site liaison and attend collaborative system’s meetings with community partners. This includes participation in standing meetings as part of the ACCS/Massachusetts Rehabilitation Commission (MRC) partnership.

• Ensure compliance with critical incident reporting procedures and provide follow-up and supervision as needed.

• Identify service gaps and facilitate programmatic changes through participation in site and DMH initiatives.

Required Qualifications:

• Possession of a current and valid class D Motor Vehicle Operator’s license required for this function

• Knowledge of the psychosocial problems of those with mental/emotional disorders.

• Knowledge of the principles, practices and techniques of counseling.

• Knowledge of interviewing techniques.

• Ability to make case assessments by examining records and documents and through questioning and observing clients.

• Ability to make decisions, act quickly, and maintain a calm manner in stressful and/or emergency situations.

• Ability to multi-task and triage multiple competing demands.

• Ability to be task-driven and maintain strong organization and time management skills to remain on task.

• Ability to navigate systems and work collaboratively with key stakeholders.

• Knowledge of the principles and practices of crisis intervention.

Preferred Qualifications:

Given the population served, bilingual or multilingual fluence.

About the DMH Quincy Site Office:

Department of Mental Health (DMH) Mission Statement: The Quincy DMH site ensures access to services and supports to meet the mental health needs of individuals of all ages; enabling them to live, work and participate in their communities. The goal of adult case management services is to support individuals receiving treatment so that they may recover and thrive in their communities. The Quincy case management site always aspires to create an environment which promotes growth and independence for clients, families, and employees alike. 

DMH Vision and Mission:
The Department of Mental Health, as the State Mental Health Authority, assures and provides access to services and supports to meet the mental health needs of individuals of all ages, enabling them to live, work and participate in their communities. The Department establishes standards to ensure effective and culturally competent care to promote recovery. The Department sets policy, promotes self-determination, protects human rights, and supports mental health training and research. This critical mission is accomplished by working in partnership with other state agencies, individuals, families, providers, and communities.

Learn more: https://www.mass.gov/orgs/massachusetts-department-of-mental-health

Pre-Hire Process:
A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit http://www.mass.gov/hhs/cori and click on "Information for Job Applicants."

Education, licensure and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines.

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website.

ADA Reasonable Accommodation:

If you require a reasonable accommodation with the application/interview process, please contact us at: EOHHS Candidate ADA Requests

For questions, please contact the Office of Human Resources at 1-800-510-4122 and select option #4.