CUSTOMER CAREE REPRESENTATIVE

Customer Care & Sales Support Representative
DiVal Safety Equipment – Buffalo, NY

Full-time, 8:30am – 5pm, On-site Monday - Friday

Pay Range: $19 – $21

Join DiVal Safety Equipment and build a rewarding career with a team that values hard work, commitment, positivity, accountability, and prioritizes safety on the job. As a Customer Care Representative, you'll work closely with customers and our sales team to process orders, answer questions, solve problems and help deliver an outstanding customer experience.

What You’ll Do – 

• Serve as a primary point of contact for customers and our sales team.
• Process quotes, orders, returns and exchanges.
• Provide updates on backorders, deliveries and customer requests.
• Coordinate with internal teams to resolve customer needs quickly.
• Maintain accurate information in our CRM and order systems.
• Develop strong product knowledge to better assist customers.
• Occasionally assist with customer-facing retail coverage and physical tasks as needed.
• Help identify ways to improve the customer experience and workflow.

What You’ll Bring –

• A dependable, strong work ethic with reliable and punctual attendance.
• Ability to stay calm, positive and organized while managing multiple priorities in a fast-paced environment.
• Strong customer service and communication skills.
• Comfortable using computers and learning new systems.
• High school diploma or GED.
• Experience with CRM systems, Microsoft Office, order entry or sales support is preferred.

Why You’ll Enjoy Working Here –

• Stable weekday schedule.
• Supportive, team-oriented work environment.
• Medical, dental, and vision insurance.
• Paid time off and paid holidays.
• 401(k) with company contribution.

Disclaimer: Where a specific pay range is noted, it is a good faith estimate at the time of this posting. The actual salary offered will be based on experience, skills, qualifications, market/business considerations, and geographic location.