Legal Billing Specialist

Position Summary

Parker Poe is seeking a Billing Specialist to join our accounting team and play a key role in delivering an efficient, seamless billing experience for our attorneys and clients. In this position, you’ll manage billing for an assigned group of attorneys, work directly with clients to navigate billing requirements, resolve invoice and e-billing issues, and help ensure billing is accurate and timely. This role is a great fit for an experienced legal billing professional who is detail-oriented, service-minded, and enjoys collaborating with others to solve problems and meet important deadlines.

Based in our Atlanta, Georgia office, this position offers a collaborative, team-focused work environment, with opportunities for additional hours and occasional overtime as business needs arise.

Essential Duties and Responsibilities

Client Billing and E-Billing

• Manage client billing for an assigned group of attorneys, ensuring invoices are accurate, complete, and prepared on time.
• Coordinate invoice setup, review, and processing with clients, including electronic billing requirements and submissions.
• Monitor e-billing submissions, proactively troubleshoot errors, and ensure invoices are successfully accepted.
• Maintain accurate billing records by uploading cost data, posting expenses, and researching and resolving discrepancies.

Client and Attorney Support

• Deliver exceptional customer service to attorneys, clients, and other stakeholders by providing responsive, professional, and solutions-oriented billing support.
• Assist with W-9s, credit requests, and other billing-related needs while delivering responsive, professional service.
• Prepare and distribute billing and financial reports as needed.

Accounting and Team Support

• Serve as a backup for bank reconciliations and assist with other accounting responsibilities as needed.
• Identify billing issues and recommend solutions or process improvements to enhance accuracy and efficiency.
• Utilize Firm-approved AI and technology tools to streamline billing processes, improve efficiency, and identify opportunities to enhance day-to-day workflows.
• Collaborate with Accounting & Finance team members and provide additional support during peak periods.
• Follow Firm policies, procedures, and established billing practices.
• Assist with special projects and other responsibilities as assigned.

Qualifications

• Minimum of five years of billing experience in a law firm or legal environment and a high school diploma/GED, or an equivalent combination of experience and education. Associate’s degree preferred.
• Proficiency with legal billing and e-billing systems required; experience with Elite/3E and platforms such as Serengeti, Tymetrix 360, or CounselLink preferred.
• Strong attention to detail with the ability to produce accurate, high-quality work in a deadline-driven environment.
• Excellent organizational and time-management skills, with the ability to prioritize multiple responsibilities and respond effectively to time-sensitive requests.
• Collaborative and team-oriented, with a willingness to support colleagues and contribute during peak billing periods.
• Strong commitment to customer service, with excellent communication and interpersonal skills and the ability to build positive working relationships with attorneys, clients, and colleagues.
• Comfortable learning and using Firm-approved AI and technology tools to enhance efficiency, accuracy, and day-to-day workflows.
• Flexibility to work additional hours, including occasional evenings or weekends, when needed to meet deadlines.
• Ability to travel occasionally as business needs require.

Traits for Success

This role is a strong fit for someone who is an experienced legal billing professional who enjoys working in a collaborative, fast-paced environment and takes pride in delivering accurate work and exceptional service. You’ll thrive in this role if you’re comfortable managing competing priorities, solving billing challenges, building strong relationships, and embracing technology to work more efficiently. We are looking for someone who is:

• Detail-oriented and takes pride in producing accurate, high-quality work.
• Service-minded and provides responsive, professional support and builds positive relationships with attorneys, clients, and colleagues
• Organized, adaptable and effectively prioritizes multiple responsibilities while navigating deadlines and changing needs.
• Collaborative and enjoys working as part of a team and stepping in to support others during busy periods.
• Technology-forward and comfortable learning and leveraging billing systems, AI, and other Firm-approved technologies to improve efficiency and workflows.