Equipment Service Manager

Imperial Brady has an Equipment Service Manager role available in Bordentown, NJ! Join a strong and continuously evolving team helping to continue to grow our business. If you're eager for your next opportunity, Imperial Brady is a great place to take that next step.

This position is responsible for directing and scheduling the troubleshooting & repairing of mechanical and electrical systems on commercial floor machines, sweepers, scrubbers, and buffers.

The schedule is from 7:30 am-finish, Monday - Friday.

You will: 

• Manages the service technician team and service department.
• Responsible for P&L of department. 
• Setting up and maintaining equipment PM schedule; Must also complete and electronically file all PM and work order paperwork.
• Maintain up to date records of services performed; Log all completed service orders and then submit them for billing.
• Maintain strong relationship with customers, equipment manufacturers and parts suppliers.
• Call vendors for RGA #’s on parts that are being returned for warranty and or other reasons; Log all warranty claims; Coordinate with assigned internal contacts on pack up and shipping of all returned parts.
• Order and coordinate with the assigned internal contacts the slotting and putting away of inventory for stock or for special orders; write up and log all purchase orders.
• Obtain pricing and availability on parts from vendors.
• Organize and maintain equipment files from vendors; Organize and maintain service manuals for shop use; Copy and send manuals to customers when requested.
• Receive customer service requests via phone, fax, & e-mail for supervisor to schedule in all Imperial Branches
• Meet with key customers and vendors, maintain those relationships
• Work with sales in the field selling service as a solution and PM programs
• Other activities as directed by management.

You Have: 

• Manage and lead a team
• Ability to read and comprehend complex instructions.
• Demonstrate ability to effectively multi-task with little supervision.
• Ability to conduct oneself in a professional, confidential and competent manner in a multitude of situations

• Proven ability to effectively establish priorities and develop objectives, goals, and action plans to meet or exceed customer expectations within a fast-paced environment

• Strong computer skills 
• Excellent verbal and communication skills 
• High School Diploma / GED / Technical Program Certificate 
• Must be detailed oriented.