Case Manager

Program: Park Place | 575 Park Place, Brooklyn, NY 11238

Position Overview

Responsible for the delivery of case management and crisis intervention services to residents in a supportive permanent housing program. The Supportive Housing Case Manager is also responsible for assessing the program service level of tenants to promote independent living skills and increase housing stability within contract parameters.

Duties/Responsibilities

Provide initial/annual assessments for all members of the family, individualized service plan development, case management, supported referrals, and ongoing support to assist tenants to develop skills and achieve personal goals associated with housing stability and well-being.  Document all services delivered with and on behalf of the tenants in AWARDS.

• Interview potential tenants for the program, including ensuring all indicated paperwork is reviewed and appropriate for the program, e.g., documentation on chronic homelessness, head of household has a disability, etc.
• Ensure all data collected in AWARDS is accurate and entered in a timely manner.
• Serve as a liaison and advocate with medical, mental health, and substance abuse providers and children’s schools to ensure compliance with attendance and assist parents when there is a need for an IEP.
• Develops linkages with community programs to support the identified needs of tenants, including, but not limited to, education/training, employment, mental health, substance abuse, medical, rental assistance, financial issues, etc.
• Assist tenants in overcoming barriers that may affect the timely submission of monthly rent.
• Work with property management to support tenants in all aspects of maintaining permanent housing.

Education/Qualifications

• Bachelor’s Degree in Social Work, Counseling, Psychology, Human Services, or a related field required.  Minimum of seven (7) years’ experience in delivering intensive case management.
• Experience in working with homeless populations, especially single adults with SMI (Severe Mental Illness), SUD (Substance Use Disorder) and Housing First model preferred.
• Knowledge of AWADS a plus.
• Computer literate specifically with Microsoft applications required.
• Bilingual a plus.

Disclaimer: May be required to perform other related duties as assigned.