Product Support Sales Representative I

Primary Function

The Product Support Sales Representative I promotes and profitably sells after-market services including, but not limited to parts, repair services, planned maintenance, total maintenance and repair, and on-site maintenance to all product users through planned customer contact within an assigned territory.

Essential Duties

Drive Aftermarket Sales Growth

• Increase parts, service, repair, PM, and TMR sales within assigned territory
• Proactively sell service work, maintenance agreements, and repair solutions
• Generate and support sales of maintenance and repair agreements
• Identify and communicate other opportunities for new, used and rental depts. in addition to parts and service.  
• Utilize promotions, campaigns, and product support programs to grow revenue
• Identify upsell opportunities from inspections and completed service work

Customer and Territory Management

• Maintain regular contact with existing customers and develop new accounts
• Follow up on new engine deliveries for customers on boarding specific to CVA, Connectivity and Digital technology.
• Service PM customers and assigned accounts in accordance with company guidelines
• Build strong relationships to ensure customer satisfaction and retention
• Address customer concerns and resolve complaints per company policy
• Maintain knowledge of territory equipment population, sales history, and competitive activity
• Keep customers informed of product support / promo programs and offerings
  
  

Quoting, Sales Support, and Reporting

• Prepare accurate repair estimate requests and develop customer quotes
• Obtain required approvals for estimates prior to presenting to customers
• Support Parts, Service, and Operations teams in quote development and delivery
• Maintain accurate CRM data including call reports, schedules, and customer activity
• Track quoted versus sold jobs and identify follow-up opportunities
• Submit expense reports and commission worksheets accurately and on time
• Prepare for management reviews and ensure system accuracy

Coordination, Market Knowledge, and Compliance

• Communicate territory activity, sales leads, and opportunities to internal teams
• Keep management informed of ongoing product support activities
• Participate in technical and sales training to improve product knowledge
• Maintain professional appearance and represent the company appropriately
• Safeguard company property and maintain customer confidentiality
• Support training of entry-level representatives and assist with events
• Maintain compliance with company policies, safety standards, and workplace expectations

Minimum Requirements

Education

High school graduate; bachelor’s degree in business or marketing field preferred.

Work Experience

• 1-5+ years technical or sales related background. Preferably in power generation industry.

Physical

• Must be able to clearly communicate by telephone and in-person with customers.
• Must be able to present business information on a one-on-one or group basis.
• Must have energy and stamina to work extended daily hours, usually averaging 9 – 10 hours.

Other

• Valid state driver’s license with an acceptable driving record and ability to travel daily to customer locations.
• Proficient in PC applications with experience using Microsoft Outlook and Office products.
• Demonstrate excellent customer service skills.
• Possess intermediate proficiency in word processing, spreadsheets, and presentations using Microsoft Word, Excel, and PowerPoint.

This job description is not intended to be all inclusive. Your supervisor may request and assign you similar duties. Any major modifications to this job require Human Resources approval.