General Manager II - Lancaster

GENERAL MANAGER II (GM II) 

High-Performance Restaurant Leader | Training Location 

PURPOSE OF THE ROLE 

The General Manager II (GM II) is a high-performing, advanced-level restaurant leader responsible for driving exceptional business results, developing future leaders, and serving as a model location for operational excellence and training. 

This role builds upon the General Manager foundation and expands into enterprise leadership impact, including supporting company-led initiatives, participating in hiring and training events, and operating a restaurant that serves as a benchmark for the brand. 

The GM II leads with a strong ownership mindset, delivering results through people development, operational discipline, and financial performance, while embodying the Wingstop mission to Serve the World Flavor. 

ESSENTIAL DUTIES AND RESPONSIBILITIES 

1. People Leadership & Talent Development 

• Build, lead, and sustain a high-performing leadership team, including Assistant Managers and Shift Leaders  

• Serve as a designated trainer and/or operate a certified training restaurant for new leaders, team members, and company initiatives  

• Lead and support company hiring events, onboarding programs, and training sessions as needed  

• Ensure best-in-class execution of onboarding, orientation, and training programs  

• Develop and execute structured development plans for all levels of the team  

• Make all final hiring, promotion, and separation decisions in alignment with company standards  

• Foster a culture of accountability, recognition, and continuous improvement  

2. Financial & Business Leadership 

• Own full restaurant P&L and deliver top-quartile performance in:  

• Sales growth  

• Labor management  

• Food cost control  

• Profitability  

• Execute a forward-looking business plan aligned with company goals  

• Analyze financial performance trends and implement data-driven action plans  

• Set and achieve aggressive performance targets across all key business metrics  

• Maintain strict control of cash, inventory, assets, and operational expenses  

3. Operational Excellence & Brand Standards 

• Ensure consistent execution of brand standards across all shifts  

• Operate as a model restaurant for:  

• Speed of service  

• Guest experience  

• Food safety and quality  

• Cleanliness and facility standards  

• Lead execution of all company initiatives and new program rollouts  

• Maintain strong partnership with Facilities to ensure restaurant conditions meet or exceeds standards  

• Utilize company tools and systems to coach and develop team members  

4. Training, Events & Enterprise Contribution 

• Serve as a training leader for the organization, supporting:  

• New restaurant openings  

• Leadership onboarding  

• Company-led operational initiatives  

• Participate in company hiring events, training events, and brand activations  

• Support cross-functional initiatives in partnership with the Restaurant Support Center  

• Represent the brand as a culture ambassador and operational expert  

5. Scheduling, Attendance & Operational Discipline 

• Ensure consistent leadership presence in the restaurant through intentional and disciplined scheduling  

• Maintain a schedule aligned to business needs, including:  

• Peak dayparts  

• Weekends  

• Holidays  

• Key business-driving periods  

• Demonstrate strong personal accountability for attendance, punctuality, and visibility  

• Ensure leadership coverage across all shifts to support operational consistency  

• Work a minimum of 50–60 hours per week, with flexibility based on business demands  

ADDITIONAL REQUIREMENTS 

• High School Diploma or GED required  

• Bachelor’s Degree or equivalent experience preferred  

• Must be 18 years of age or older  

• Proficient in Microsoft Office (Word, Excel, Outlook)  

• Ability to quickly learn and adapt to new systems and technologies  

QUALIFICATIONS 

• 7+ years of restaurant, food service, or retail leadership experience  

• 3+ years in Leadership or equivalent multi-level leadership role preferred  

• Proven track record of delivering strong financial and operational results  

• Advanced proficiency in analyzing P&L statements and restaurant performance metrics  

• Demonstrated ability to:  

• Develop leaders  

• Build high-performing teams  

• Execute at a high level consistently  

• Strong understanding of labor laws and compliance  

• Excellent communication, coaching, and conflict resolution skills  

• High level of emotional intelligence and leadership maturity  

• Ability to manage multiple priorities in a fast-paced environment  

LEADERSHIP EXPECTATIONS 

• Leads with ownership and accountability  

• Demonstrates a results-driven mindset  

• Builds and develops strong teams and future leaders  

• Maintains a disciplined, high-standard operation  

• Acts as a brand ambassador and culture carrier  

• Embraces feedback and continuously improves  

WHAT SUCCESS LOOKS LIKE 

• Top-tier performance in sales, profitability, and operational metrics  

• Strong leadership bench and internal promotions  

• Consistent execution of brand standards across all shifts  

• Recognition as a training location and model restaurant  

• Active participation in company initiatives and events  

• High team engagement and low regrettable turnover  

• #LI-DNI