Senior People Services Coordinator

About the Role

The Senior People Services Coordinator plays a pivotal role in overseeing and executing key human resources functions that support the organization's operations, with minimal supervision. This position calls for a high level of professionalism, attention to detail, and expertise in HR processes and systems.

You will collaborate closely with HR leadership, HR business partners, department managers, and employees to ensure seamless HR operations and an exceptional employee experience.

This role is onsite at our Farmington, CT location with the possibility of one remote day per week may be available once fully up to speed

Salary Range: $60,618 – $87,896 based on years of related experience and internal equity considerations

What You'll Contribute

HR Inquiry Management

• Serve as a point of contact for HR inquiries via phone, email, and Workday Help Case tracking.
• Respond promptly and professionally to employee and manager questions about HR policies, procedures, benefits, and general HR topics, providing timely and effective resolution.
• Manage the Workday Help Case system to ensure SLAs are met for the People Services team.
• Collaborate with HR Centers of Excellence (COEs) and SMEs to resolve HR-related issues and discrepancies.
• Respond to complex Tier 2 HR requests with timely and accurate answers.
• Fulfill requests for personnel files (onsite or electronic) in adherence with policy.

HR Transaction Processing

• Process HR onboarding transactions.
• Provide timely communication to candidates and Talent Acquisition partners throughout the recruiting cycle.
• Ensure data integrity and an understanding of relevant laws, regulations, and company policies.
• Support new hires in community onboarding, from relocation and housing needs to integration into the various JAX communities.
• Assist with People Services reporting and analytics by compiling data and generating reports.

Employee Lifecycle Support

• Facilitate onboarding for new hires and non-employees, including coordinating and conducting orientation sessions (virtual and onsite).
• Assist with offboarding activities, such as conducting exit interviews, supporting the termination checklist, and coordinating final paychecks and the exit process.
• Support employee mobility initiatives, including transfers and relocation assistance.

HR Support

• Generate standard and ad-hoc HR reports to support business needs, compliance requirements, trends, and data analytics.
• Identify opportunities for process improvements and system enhancements to optimize HR functionality.
• Participate in HR projects and initiatives, such as Workday updates and releases, project implementations, policy development, and employee engagement programs.
• Serve as Workday Help Administrator: update case types, manage the knowledge base, and create continuous learning opportunities for the People Services team.
• Assist with employee relations matters, including investigations.

Employee Experience

• Attend quarterly onsite HR Road Shows at each campus to promote initiatives, build awareness, and provide support.
• Serve as site lead/coordinator for employee events and activities, including facilitating team members and the site committee.
• Promote a supportive and inclusive work environment that helps maintain positive employee relations.
• Support employees and partner with HRBPs on Employee Relations matters.

What You Bring

Requirements

• High School diploma or GED
• Associate's or Bachelor's degree preferred. (a combination of education and experience will be considered).
• 3+ years (5 years preferred) of experience in a same or similar role.
• Experience working effectively in a fast-paced team environment under high-volume, tight-deadline conditions.
• Proficiency in MS Word and Outlook.
• Solid understanding of HR principles, practices, and regulations.
• Strong interpersonal, professional, and relationship-building skills, with the ability to maintain a positive and professional demeanor and work effectively with a diverse workforce.
• Excellent communication skills.
• Strong attention to detail and organizational skills.
• Ability to maintain confidentiality and handle sensitive information with discretion.
• Self-motivated, proactive, and dedicated, with a track record of taking initiative and following through.
• An enthusiastic, agile team player who offers innovative and constructive ideas to improve team success and efficiency.

• Experience with Excel, PowerPoint, or HR-related software such as Workday is preferred.
• HR certification.

Physical Demands: Primarily sedentary; sitting most of the time with brief periods of standing or walking; occasional lifting up to 10 lbs.

About JAX:

The Jackson Laboratory is an independent, nonprofit biomedical research institution with a National Cancer Institute-designated Cancer Center and nearly 3,000 employees in locations across the United States (Maine, Connecticut, California, New York, Florida), Japan and China. Its mission is to discover precise genomic solutions for disease and empower the global biomedical community in the shared quest to improve human health.

Founded in 1929, JAX applies over nine decades of expertise in genetics to increase understanding of human disease, advancing treatments and cures for cancer, neurological and immune disorders, diabetes, aging and heart disease. It models and interprets genomic complexity, integrates basic research with clinical application, educates current and future scientists, and provides critical data, tools and services to the global biomedical community. For more information, please visit www.jax.org​​​​​​​.

EEO Statement:

The Jackson Laboratory provides equal employment opportunities to all employees and applicants for employment in all job classifications without regard to race, color, religion, age, mental disability, physical disability, medical condition, gender, sexual orientation, genetic information, ancestry, marital status, national origin, veteran status, and other classifications protected by applicable state and local non-discrimination laws.