Repair Coordinator

Sulzer is a leading engineering company with a proud heritage of innovation. Join our global team to grow your expertise and develop innovative solutions that enable a prosperous and more sustainable society.

About the role

Sulzer's Los Angeles Service Center (LASC) is hiring a Repair Coordinator to own the execution of pump repair jobs from order entry through final delivery.

This is a central role that bridges Sales, the Shop, Engineering, Quality, and the customer — making sure scope, schedule, documentation, and communication stay aligned on every job in our backlog.

You will manage a portfolio of active repair orders for centrifugal pumps (BB1–BB5, OH, VS) serving power generation, refining, water, and industrial customers across the Western U.S. The role is high-visibility, fast-paced, and well-supported by experienced Sales Reps, Shop Leads, and Engineering.

Key responsibilities

• Own assigned repair jobs end-to-end: order entry, scope confirmation, inspection reporting, repair execution tracking, final documentation, and on-time delivery.

• Build and issue technical proposals (inspection reports, repair quotes, supplementary scope) using the LASC standard template, in coordination with the assigned Sales Representative.

• Coordinate daily with Shop Leads and the Service Center Superintendent on job scheduling, resource allocation, parts availability, and execution priorities.

• Manage customer communication on job status, inspection findings, photos, scope changes, and revised delivery dates; schedule and confirm customer Witness and Hold Points.

• Maintain accurate job data in SAP — order status, milestones, hours, materials, costs, and delivery dates — and support backlog reviews and forecasting.

• Compile and harmonize inspection documentation: BOMs, dimensional reports, photo packages, NDE results, and final repair reports for customer delivery.

• Coordinate with Engineering on technical clarifications, non-standard repairs, and engineered solutions.

• Support Quality (ISO 9001) and EHS (ISO 14001 / 45001) procedures across the jobs you own; participate in nonconformity tracking and corrective actions when applicable.

• Coordinate logistics: inbound equipment receipt, parts procurement follow-up, and outbound shipping to the customer.

Required qualifications

• Minimum 3 years of experience in repair shop coordination, project coordination, customer service in industrial services, or a related operations role.

• Strong written and verbal communication skills in English; comfortable interfacing directly with industrial customers (procurement, reliability, and maintenance contacts).

• Working knowledge of mechanical equipment — pumps, compressors, motors, or other rotating equipment.

• Proficient in Microsoft Office (Excel, Word, Outlook); able to read and interpret mechanical drawings and BOMs.

• Strong organizational discipline: able to manage 15–30+ concurrent jobs at different stages without losing track of commitments.

• High school diploma or equivalent; technical or engineering education a strong plus.

Preferred qualifications

• Direct experience with centrifugal pumps or rotating equipment repair.

• Experience using SAP (order management, project systems, or service modules).

• Prior experience in an ISO 9001-certified repair shop or service center.

• Familiarity with API 610 / API 682 and customer specifications common in oil and gas, power, and water markets.

Reports to: Service Center Manager
Location: Santa Fe Springs, CA (on-site)

What we offer you

What We Offer You

• 15 days of paid time off and 12 company-paid holidays
• 401k plan with a 6% match
• Comprehensive health plan including medical, dental, vision, Life, short-term & long-term disability
• Health savings account matching
• Motivating wellness program
• Employee Assistance Program
• Paid paternal leave
• Gym reimbursement

Sulzer is an equal opportunity employer. We believe in the strength of a diverse workforce and are committed to offering an inclusive work environment.
 

We are proud to be recognized as a Top Employer 2026 in Brazil, Canada, China, Finland, Germany, Ireland, Mexico, Switzerland, South Africa, the UK and the USA.