Student Accountability Case Manager

APPLICATION INSTRUCTIONS:

• CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process. Please do not apply here, apply internally through Workday.

• CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State, please login to Workday to complete the student application process. Please do not apply here, apply internally through Workday.

• If you are NOT a current employee or student, please click “Apply” and complete the application process for external applicants.

Approval of remote and hybrid work is not guaranteed regardless of work location. For additional information on remote work at Penn State, see Notice to Out of State Applicants.

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POSITION SPECIFICS​

The Student Accountability Case Manager serves as an integral member of a student-centered team dedicated to supporting accountability, conflict resolution, and student success. This role offers the opportunity to make a meaningful impact by helping students navigate challenging situations while promoting learning, responsibility, and community standards. This position plays a critical role in supporting student accountability processes by ensuring timely case progression, maintaining accurate records, facilitating fair and impartial resolutions, and promoting educational and restorative outcomes that support student development and community standards.

Reporting to the Associate Director for Student Accountability & Conflict Response, the Student Accountability Case Manager assists with case management of alleged student and student organization misconduct, conduct review matters, and adaptable resolutions. The Case Manager will conduct initial assessments of reported concerns to determine possible resolution pathways, meet with involved parties to discuss allegations and the conduct and/or conflict response processes, and manage resolutions. The Case Manager will also assist with the implementation of the Academic Misconduct resolution process, monitor student compliance with assigned Action Plans, and serve as a decision-maker in the formal student conduct process.

Work Schedule & Flexibility

This position may be scheduled for 40 hours per week, 9 months a year (August 15 – May 15), or 30 hours per week year-round.

This position offers a flexible work arrangement, with work primarily remote, with occasional in-person meetings and/or events that will require travel to University Park. Any questions related to flexible work and scheduling should be directed to the hiring manager during the interview process.

Job Responsibilities

Case Management

• Organize, manage, and track reports and cases within the Maxient case management system.
• Serve as the Case Manager in the formal student conduct process, including:
  • Issuing notices
  • Facilitating informational meetings
  • Maintaining case records
  • Coordinating case communications with students and other stakeholders
  • Maintaining case documentation
  • Managing pre-Administrative Conference resolutions
• Ensure timely case progression, accurate recordkeeping, and procedural compliance from initial report through case resolution.

Decision-Making

• Serve as a trained and impartial decision-maker in administrative conferences conducted through the formal student conduct process.
• Apply the preponderance of the evidence standard to assess information, determine responsibility, and issue clear, timely, and well-supported written decisions to respondent students.

Outcomes and Sanctions

• Develop, sustain, and deliver educational, reflective, and/or restorative outcomes.
• Monitor compliance with assigned Action Plans and resolution agreements.

Academic Misconduct

• Review referrals from academic integrity committees and apply academic misconduct guidelines to assess cases and determine appropriate accountability outcomes.
• Facilitate formal and informal resolution processes.
• Communicate outcomes to students.
• Maintain accurate records of violations, sanctions, and case resolutions within the Maxient case management system.

Records Disclosure

• Process requests for student conduct records in accordance with FERPA, applicable laws, and University policy.
• Review records for disclosure.
• Determine appropriate release and redaction requirements.
• Maintain accurate records of disclosures.
• Ensure the timely, private, and accurate handling of student conduct information.

Other Duties

• Complete other unit priority tasks as assigned by supervisor.

Application Information

For full consideration, please include a cover letter and resume.

MINIMUM EDUCATION, WORK EXPERIENCE & REQUIRED CERTIFICATIONS

BACKGROUND CHECKS/CLEARANCES

SALARY & BENEFITS

Salary Structure - Information on Penn State's salary structure

Penn State provides a competitive benefits package for full-time employees designed to support both personal and professional well-being. In addition to comprehensive medical, dental, and vision coverage, employees enjoy robust retirement plans and substantial paid time off which includes holidays, vacation and sick time. One of the standout benefits is the generous 75% tuition discount, available to employees as well as eligible spouses and children. For more detailed information, please visit our Benefits Page.

CAMPUS SECURITY CRIME STATISTICS

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here.

EEO IS THE LAW

Penn State is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473.

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