Human Resources Team Member Concierge

Loews Miami Beach Hotel offers careers at a reimagined oceanfront resort in South Beach. Team members support 790 renovated guestrooms and suites, direct beach access, an oceanfront pool deck, Sea Spa, six restaurants and lounges, and more than 65,000 square feet of meeting space.

Who We Are: Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.

Growth and belonging start here; you’ll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role—from Guest Services to Finance, Culinary to IT—offers opportunities to grow and make a meaningful impact.

Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

What We Offer:

• Competitive health & wellness benefits, 401(k) & company match
• Paid Sick Days, Vacation, and Holidays, Paid Bereavement, Paid Pet Bereavement
• Training & Development opportunities, career growth
• Tuition Reimbursement
• Pet Insurance
• Complimentary meals in Team Member Café while working
• Team Member Hotel Rates, other discounts, perks and more
• Benefits are subject to eligibility and may vary by position

What We’re Looking For:

We’re seeking a service‑oriented and detail‑focused Human Resources Coordinator to provide essential administrative and operational support to the Human Resources team. In this role, you will be a key point of contact for applicants, Team Members, and leaders—supporting HR processes, benefits administration, and employee communications. Your organization, professionalism, and commitment to excellent service will help ensure a positive Team Member experience aligned with Loews Hotels’ values.

Who You Are:

• Highly Organized Professional: You manage multiple tasks with accuracy, consistency, and attention to detail.

• Clear Communicator: You demonstrate strong written and verbal communication skills and convey information professionally.

• Service‑Driven Team Member: You are approachable, helpful, and committed to providing an exceptional experience for Team Members and leaders.

• Adaptable and Flexible: You adjust easily to changing priorities, schedules, and business needs.

• Collaborative Partner: You work well within a team and support shared goals across the Human Resources function.

• Veterans and military spouses are encouraged to apply.

What You’ll Do:

HR Administrative Support & Front‑Line Service

• Answer and manage Human Resources phone inquiries in a timely and professional manner.

• Greet applicants, Team Members, and leaders with courtesy and professionalism.

• Support Human Resources leadership with generalist and administrative responsibilities.

Recruitment & Onboarding Support

• Distribute employment applications and enter completed applications into HR systems.

• Prepare and maintain application packets and review new hire documentation.

• Assist with coordinating HR orientation and benefits communication for new Team Members.

Benefits Administration & Record Management

• Assist with benefits enrollment processing, including monthly enrollment, COBRA, and 401(k) correspondence.

• Prepare and review benefit reports and enrollment data as needed.

• Maintain employee benefit files and ensure HR records are accurate, complete, and up to date.

Communication, Compliance & Team Engagement

• Distribute departmental mail and support employee communication initiatives.

• Assist with Team Member engagement efforts such as birthdays, events, and recognition communications.

• Monitor HR documentation and processes to ensure compliance with company policies and procedures.

• Participate in departmental meetings and training sessions as required.

• Promote teamwork and help maintain a positive, professional, and service‑focused work environment.

Other Responsibilities

• Regular attendance in conformance with standards.

• May be required to work varying schedules to reflect business needs.

• Required to attend all mandatory training sessions and meetings.

• Perform other duties as assigned.

Your Qualifications Include:

• High school diploma or equivalent required; associate or bachelor’s degree preferred.

• Minimum of two years of administrative office experience, preferably in Human Resources or a hospitality environment.

• Experience supporting HR processes, employee communications, or benefits administration preferred.

• Familiarity with HRIS systems and benefits reporting tools is a plus.

• Strong organizational and time‑management skills with consistent attention to detail.

• Excellent written and verbal communication abilities.

• Proficiency in Microsoft Office Suite and Windows‑based systems.

• Customer service‑focused approach with strong interpersonal skills.