[US DC] Associate Quality Manager

Associate Quality Manager

Shift : Wednesday–Saturday, 5:00 PM–3:00 AM

HelloFresh, is seeking a Food Safety Quality Assurance Associate Manager. The FSQA Associate Manager  is responsible for all supporting food safety and quality assurance related internal audits in adherence with regulatory standards. The position supervises and supports the salaried FSQA Are Managers and hourly FSQA Associates. Additionally, the position supports developing, implementing, and managing food safety and quality control systems designed to ensure compliance with internal and regulatory requirements.

You Will…

• Ensure a high level of internal and external customer service. Supports investigating (and correct) internal issues and complaints relating to food safety and quality.
• Develop, motivate, engage, coach, and inspire a team of salaried FSQA supervisors and technicians, creating a positive team dynamic that encourages all employees to provide feedback and drive change from within. Provide all employees with the necessary tools, proper training, and corrective direction.
• Maintain accurate documentation regarding GMPs, HACCP, Holds, Calibration, standard operating procedures (SOP’s) and any other FSQA requirements.
• Coach and train FSQA employees, including Supervisors, to follow company procedures and processes, evaluate team productivity and accomplishments.
• Initiates RCA investigations, executes pending preventive and corrective action requests (CAPA), including nonconformities from holds, internal and external audits.
• Drive KPI improvements through a structured approach for continuous improvement.

You Are…

• Leadership: Train and develop a large group of salaried and hourly employees
• Performance Management: for assigned production lines.
• Problem Solving/Analysis, results driven
• Communication Proficiency: speak to employees with tact and diplomacy.
• Time Management: Tracking/monitoring production and maintaining productivity.
• Technical Capacity: Computer literacy to input information into the computer. Microsoft Office, Google sheets, Slack, and Warehouse management system (WMS) software.

You Have…

• Associate degree or related leadership work experience
• At least 3 years of work experience in quality assurance should be combined with a demonstrated track-record of accomplishments as an FSQA leader, and with satisfying customers in technology-driven, developing companies.

FSQ Values

• Act with honesty and integrity. Respect all coworkers and partners 
• Remain open. Share feedback, share mistakes and use them as learning opportunities with a focus on continuous improvement.
• Focus on relationships- Always handle yourself professionally and don’t burn bridges. No matter the situation, remain collaborative and always put your best foot forward.
• Ask questions, ask for help and share ideas. We are all in this together! 
• Escalate early and often 

Work Environment

While performing the duties of this job, the employee is in a manufacturing and assembly environment and is regularly exposed to cool and/or cold temperatures (0º - 40º Farhenheit). The employee is frequently exposed to fumes or airborne particles, moving mechanical parts and vibration. The noise level in the work environment and job sites can be loud. 

Physical Demands

While performing the duties of this job, the employee is regularly required to stand, walk, stoop, reach and lift for a minimum of 10 to 12 hours with or without reasonable accommodation. The employee is required to use hands to finger, handle, or feel objects and/or tools. The employee is required to talk or hear with or without reasonable accommodation. 

The employee must regularly lift and move up to 25 pounds, and occasionally lift and move up to 50 pounds with or without assistance. Specific vision abilities required by this job include close vision and peripheral vision.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change or be supplemented at any time with or without notice

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.