Central Station Monitor - 2nd Shift

Overview

Datawatch Systems Inc. has an immediate career opportunity for a Central Station Monitor. This high-volume, in and out bound call center position provides support for alarm monitoring and access control calls received within the Central Monitoring Station (CMS). Other duties as assigned. Bethesda headquarters is Metro accessible. Schedule is Tuesday - Saturday, 3 - 11 pm.

Employment starts with three weeks of paid training onsite in our Bethesda office. Hours for training are 11 am - 7 pm Monday - Friday.

Applicants must be willing to submit to a drug screening and criminal background check.  EOE/M/F/V/D-DCJS #11-2294 

• Location:  Bethesda, MD
• Travel:  No
• Salary Range:  $20.00/hour

Responsibilities

• Display high proficiency in written and verbal communication
• Attention to detail
• Organizational skills, including the ability to efficiently switch between tasks
• Type a minimum of 35WPM
• Demonstrate computer skills to navigate multiple software applications
• Punctuality and attendance is crucial. Applicants must be reliable and have flexible scheduling availability for weekends, holidays, or extended hours if needed
• Ability to assess and evaluate opportunities for problem-solving
• Be able to understand the company’s capabilities and services for assisting and educating clients
• Work with internal teams in order to identify potential issues and/or related opportunities
• Must possess ability to pass any state required training or other qualifications for licensing

Qualifications

• High School Diploma or equivalent required
• 1-2 years Data entry required
• Experience with a multi-line phone or soft phone use required
• 1-3 years of customer service preferred
• Minimum 1 year high volume call center or 911 communications preferred
• Any certified training or knowledge of Access Control, Fire, and Burglary systems a plus

Benefits

Choice of Medical Insurance plans

Choice of two Dental Insurance Plans

Vision Insurance

Medical and Dependent Care FSA Accounts

401K Plan with a discretionary employer match

529 Plan Access

Employee Assistance Program

Commuter and Parking Benefit

Short-term Disability and Long-term Disability Insurance

Employer-paid 50K Life and AD&D Insurance

Voluntary Life Insurance for Employee, Spouse and Children

Voluntary portable Accident, Critical Illness Insurance, Hospital Indemnity Coverage

Annual performance evaluation and salary adjustment consideration

Paid holidays, sick and vacation leave

Job-related tuition reimbursement