Inside Sales & Service Representative

Do you take pride in providing an excellent customer experience? Are you outgoing, knowledgeable, and service-oriented? Do you have the determination to close sales and build lasting relationships with new and existing customers? If so, we’d like you to join our team as an Inside Sales & Service Representative. 

About the Role: 

    You will: 

• Meet or exceed the sales targets established by your Manager. 

• Work with the Profit Center Manager to establish revenue and margin targets.

• Accurately process Sales Orders and Bids generated through telephone sales transactions.

• Assist customers who pick up their order at our Profit Center. 

• Find innovative ways to grow sales with existing customers and become their trusted advisor. 

• Generate sales leads that develop into new customers. 

• Identify opportunities for value-added services and articulate our solutions. 

• Investigate and resolve customer problems, address pricing deductions and material returns timely and in accordance with Company policy and procedure, and follow up to ensure resolution and customer satisfaction. 

• Support Counter and Outside Sales activities and all Profit Center activities as part of our Profit Center team. 

• Communicate to the Profit Center Manager and Credit Manager any changes in a customer’s business that might cause a credit risk. 

• Successfully complete required safety and compliance training programs as assigned.

• Perform other reasonably related duties as assigned by immediate supervisor and other management as required.

 About You: 

• 1 year of experience in customer service or inside sales; contractor sales preferred.

• Knowledge of products sold in the Profit Center preferred.

 Our ideal candidate will also: 

• Effectively use Microsoft Office software (Outlook, Word, Excel) to communicate via email, to maintain weekly sales plans, call reports, and customer contact files, and to analyze customer data.

• Demonstrate outstanding customer service, telephone/verbal communication, and generous listening skills.

• Demonstrate product knowledge to answer customer questions and identify opportunities to upsell or cross sell.

• Build influential relationships and trust with customers and vendors through open and interactive communication.

• Be able to ask probing questions to understand customer needs, overcome objections by recommending profitable solutions, explain our value-added services, and ask for the order and close the sale.

• Be able to build positive working relationships and inspire teamwork with co-workers.

• Be able to learn and operate the computer related systems used to process orders.

• Be able to learn to operate warehouse material-handling equipment.

• Read, write, speak, and understand English.

• Be able to add, subtract, multiply, and divide, using whole numbers, common fractions, and decimals.