Retail General Manager

The Floating General Manager provides store leadership and operational support across assigned Goodwill Retail locations based on business needs, including General Manager vacancies, leaves of absence, leadership transitions, training needs, and other short-term coverage. The Floating General Manager assumes responsibility for the overall operation of the assigned location, including sales and production performance, Ambassador leadership, customer and donor service, safety, payroll and expense management, merchandising, compliance, and execution of Goodwill Retail standards.  This is a full-time position. 

What you'll do:

• Provides General Manager coverage at assigned Retail locations and assumes day-to-day accountability for store operations during the assignment.
• Leads, coaches, and supports store management and Ambassadors to achieve established sales, production, customer service, safety, payroll, and operational goals.
• Reviews store performance and key performance indicators, identifies performance gaps, and implements appropriate corrective actions.
• Oversees daily sales floor, production, donation, merchandising, cash-handling, opening/closing, and customer and donor service activities.
• Provides leadership during management vacancies, leaves, transitions, or other periods requiring temporary store leadership.
• Ensures appropriate staffing and work assignments and provides coaching, performance feedback, and development to store Ambassadors and management.
• Maintains compliance with company policies, SOPs, safety requirements, loss prevention practices, and applicable employment requirements.
• Identifies and escalates significant employee relations, safety, loss prevention, operational, or performance concerns to the appropriate District Manager and support partners.
• Partners with the District Manager and store leadership to establish priorities and ensure continuity before, during, and following each temporary assignment.
• Travels extensively (over 75%) to assigned Retail locations with in assigned region. Requires a valid California driver’s license, state-required auto insurance, and an acceptable driving record. Travel time and mileage beyond the normal commute to the designated primary work location is compensated in accordance with California requirements.
• Accurately records all hours worked, including applicable compensable travel time, and submits mileage and other required documentation in accordance with company policy.
• Performs other related duties and temporary store leadership assignments as required.

 What you bring: 

• 3-5 years of supervisory experience in a customer focused management role. Retail experience preferred.         
• High school diploma or general education degree (GED) required, College degree helpful.
• Ability to multitask projects of varying scope and complexity with minimum supervision.
• Bilingual in Spanish helpful.
• Must be proficient in using personal computers and other technology necessary to complete the activities assigned.
• Must be proficient in Microsoft Outlook, completing surveys using electronic platforms to complete daily tasks.
• Strong Communication, training, developing and people skills.
• Demonstrated success with process accountability and multi-tasking.
• Ability to handle confidential information. 
• Computer Skills:
  • Time and Attendance systems
  • Microsoft Word, Excel, Teams and Outlook
  • Some HRIS experience helpful
  • POS system
  • Daily usage of technology and tracking applications to complete tasks

Why You’ll Love It Here:

• Lead a team in a supportive, values-driven retail environment.
• Grow your leadership career with an organization committed to service and community impact.
• Help advance Goodwill’s mission while delivering an exceptional retail experience.

What's in it for you:

• Hourly Rate: $27.50
• Discount at Goodwill Socal retail locations
• Goodwill Perks: Discounts on dining, retail, theme parks and movies
• Employee Assistance Program: Mental and physical wellness, financial and legal resources and career and education partners

Full-time Positions are eligible for:

• Medical, dental, vision insurance
• Flexible Spending Account - FSA
• Life insurance
• 403(b) retirement plan
• Paid time off (PTO) and paid holidays
• Tuition Reimbursement

Join Goodwill Southern California and lead a team that makes a difference every day.