Sales Support

Sales Support & Receptionist Summary: 

We are adding to our already amazing team! Are you a proactive and organized sales representative with a passion for delivering exceptional customer service? AGM is seeking a dynamic Sales Support Specialist/Receptionist to join our team and be one of the welcoming faces and voices of our company! In this position, you will be working to support a cohesive team of Inside Sales Customer Service Representatives, as well as conducting frequent front-desk/reception related tasks.  

Key Responsibilities: 

• First Point of Contact: Be a friendly voice answering AGM's multi-line phone system, providing a warm greeting, and directing calls to the appropriate recipient following company procedures. As a receptionist, you will direct calls to our Inside Sales representatives, Engineers, Management, Human Resources, Marketing department, and others!
• Visitor Engagement: Welcome and assist all visitors, ensuring they are signed in and out of AGM premises while adhering to proper badge procedures. Offer refreshments to enhance the guest experience. Please note that employees in this role are generally only working front-desk reception on an as-needed basis, so reception may only make up about 15% of the overall time in this position, while Sales-related tasks may make up 85% of the employee’s time.
• Information Hub: Provide general information about AGM and our family of brands to the public, including to customers and vendors. Maintain a good working relationship with AGM’s HR department to direct prospective job applicants to our Recruiter. Maintain a courteous and professional demeanor in all interactions.
• Administrative Support: Utilize your excellent computer skills to efficiently manage AGM's software programs and hardware components. Perform tasks such as scanning, copying, and filing Sales Department documents.
• Customer Interaction: Handle customer inquiries, check order and quote status, and assist Account Representatives and Inside Sales Representatives with basic orders and quotes. Follow AGM's processes for expediting orders and providing exceptional customer service.
• Quality Management: Follow AGM's Quality Management System processes and procedures to ensure consistency and high standards in all activities.

Competencies: 

• Clerical Skills: Strong organizational and multitasking abilities.
• Positive Attitude: Approach each task with enthusiasm and a can-do attitude.
• Customer Focus: Prioritize delivering exceptional service to customers and visitors.
• Tech Savvy: Proficient in Microsoft Office programs and familiar with common workplace tools such as multi-functional commercial copiers and multi-line phone systems.
• Growth mindset: This position offers plenty of opportunity for growth! Start as a Trainee and work your way up to a Senior Sales Support & Receptionist role or move up as one of our highly knowledgeable Inside Customer Service Representatives! AGM gladly hires from within; apply to a related position within Sales, or even to any one of our other departments - from Engineering, Inventory Control, Marketing, to Operations and more, we have many opportunities for advancement!

Requirements: 

• Education/Experience: An Associate degree or equivalent from a two-year college or business school; or two to three years of related experience and/or training; or an equivalent combination of education and experience. Customer Service, Front Desk Reception, or office administration experience is a plus!
• Communication Proficiency: Effective verbal and written communication skills in English. Ability to read, analyze, and interpret various documents. Strong writing ability and typing speed to produce correspondence and documents that meet AGM’s standards.
• Experience in sales in the Manufacturing industry is highly preferred but may not be required. 
• Experience with handling 100+ emails & phone calls daily is preferred but may not be required.

DRUG AND NICOTINE SCREEN/TEST REQUIREMENT  

Any job offer is contingent on the candidate successfully passing a drug and nicotine screening.  

ADDITIONAL ELIGIBILITY QUALIFICATIONS  

This position requires U.S. Citizenship, U.S. Permanent Residency, or status as a U.S. Person as defined by 8 U.S.C. 1324b(a)(3)).  

Please note that this is an on-site role, and remote work arrangements are not available. Candidates must be willing and able to work at our facility during designated working hours.  

About Us  

AGM Container Controls, Inc., was founded in 1955 and is a growing family of brands delivering a wide range of products and solutions for the Aerospace, Defense, Manufacturing and Accessibility Markets. AGM was the first company to design breather valves for Hughes Aircraft missile containers!  

 
We are an active member of our local community. AGM supports the local Tucson community where we are headquartered and supports numerous charities and events throughout the year. In 2009, AGM was recognized with the national U.S. Chamber of Commerce’s “America’s Best Small Business of the Year” award.  

What we offer:  

• Health, dental, and vision insurance for you and your family.
• Life insurance for you, your spouse, and your child(ren). 
• Defined Benefit Pension Plan – a retirement plan you can grow with! 
• Employee Stock Ownership Plan (ESOP) – become an AGM employee-owner and share in the benefits. 
• Paid Time Off. 
• Generous Employee Referral Bonus Program. 
• Tuition Reimbursement of up to $5,250 per year – go back to school on us! 
• Performance review after 90 days of employment with up to a 5% wage increase! 

• Wage increases based on performance and completion of higher education, given every six months. 
• Quarterly and annual profit-sharing bonuses! 
• Monthly work anniversary recognition, spirit and pastry days – and an annual company picnic. 
• Summer employment opportunities for family members who are students!