Training and Development Generalist

Overview

Black Desert Resort is an ultra-premium destination resort located in Southern Utah, offering exceptional accommodations, refined dining, championship golf, and thoughtfully curated guest experiences. Our commitment to genuine hospitality begins with developing knowledgeable, confident, and service-oriented team members.

Job Summary

The Training and Development Generalist delivers new-hire orientation, facilitates employee training, and supports resort-wide learning initiatives. This hands-on role engages directly with team members to reinforce service standards, build operational knowledge, and support professional development. The Generalist also maintains training records, coordinates learning activities, and partners with department leaders to ensure consistent training execution across Black Desert Resort.

Job Specifications

Onsite: Black Desert ResortShift & Schedule Availability: Full-Time / Year-Round. Flexibility for occasional evenings, weekends, and operational training needs.Pay Rate: $24.00–$26.00 per hour. Individual compensation decisions are based on qualifications, experience, and other applicable factors.

Why Join Us

• Make an Impact: Help shape the team member experience from their first day through continued professional development.
• Develop Others: Facilitate meaningful training that strengthens hospitality, confidence, and service excellence.
• Grow With Us: Contribute to an expanding Training and Development function with opportunities for professional growth.

Responsibilities

Key Responsibilities including but not limited to:

• Facilitate new-hire orientation, creating an engaging and welcoming introduction to Black Desert Resort's culture, values, service standards, and workplace expectations.
• Deliver interactive training sessions focused on guest service excellence, Forbes service standards, workplace skills, and other assigned learning topics.
• Facilitate refresher training, departmental learning initiatives, and continuing education programs for team members.
• Assist in developing and updating training presentations, activities, learning materials, and facilitator resources.
• Reinforce consistent application of resort service standards in department standups.
• Observe and facilitate training sessions, gather participant feedback, and recommend improvements to learning programs.
• Support leadership development workshops and employee growth initiatives under the direction of the Senior Training and Development Manager.
• Coordinate training schedules, classrooms, materials, equipment, and other resources necessary for successful program delivery.
• Maintain accurate training attendance, completion records, certifications, and learning documentation.
• Monitor required training completion and communicate outstanding requirements to employees and department leaders.
• Prepare training communications, calendars, and educational content for internal platforms, including Beekeeper/Connect.
• Support employee engagement, resort culture, and other People Services initiatives as assigned.

Qualifications

Preferred Qualifications and Skills:

• Associate's degree required; Bachelor's degree in Human Resources, Hospitality, Education, Business, or a related field preferred, or an equivalent combination of education and experience.
• Two or more years of experience in employee training, hospitality operations, human resources, or a related field.
• Experience facilitating orientation, group training, presentations, or employee development programs preferred.
• Confident and engaging public speaker with the ability to connect with diverse audiences.
• Strong knowledge of adult learning principles and interactive training techniques preferred.
• Passion for hospitality, employee development, and delivering exceptional guest experiences.
• Excellent communication, organizational, interpersonal, and time-management skills.
• Proficiency in Microsoft Office, including PowerPoint, and familiarity with learning management or training tracking systems.
• Ability to work independently, manage multiple priorities, and collaborate with leaders across departments.
• Professionalism, discretion, adaptability, and a positive, approachable demeanor.

#blackdesertresort