CASE MANAGER

Established in 1926, Family Service League is a social services agency transforming lives and communities through mental health, addiction, housing, and essential human services with more than 60 social service programs in over 20 locations.

SCHEDULE:

Tuesday-Friday 9:00AM-5:00PM

Saturday 8:00AM-4:00PM

SUMMARY:

Family Service League is seeking a full-time Case Manager for our large Family Shelter. The Case Manager conducts client assessments, develops Independent Living Plans, links families with community-based service resources, and assists clients in achieving self-sufficiency through advocacy, counseling, and resource referrals. Responsibilities include working collaboratively with the Housing Specialist and providing crisis intervention.

**$3,000 Sign-On Bonus!**

We offer a generous benefits package including the following:

• **$3,000 Sign-On Bonus!**
• Health and Dental Insurance
• Vision Insurance
• Flexible Spending Account (FSA)
• Retirement Savings Plan with a 5% employer contribution
• Life and AD&D Insurance
• Generous PTO (paid time off)
• Up to 11 paid Holidays
• Paid Sick Leave
• Student Tuition Remission Program
• Employee Assistance Program (EAP)
• Company paid Short-Term and Long-Term Disability
• Employee Discounts and more!

RESPONSIBILITIES:

• Complete new client intakes and explain shelter rules and regulations to clients.
• Meet with clients a minimum of two times per week for face-to-face meetings.
• Develop Independent Living Plan for assigned families.
• Complete Independent Living Plan bi-weekly.
• Complete Mental and/or Physical Impairment form with Independent Living Plan Violations.
• Complete SPA applications for eligible clients.
• Work collaboratively with Housing Specialists in finding permanent housing options for clients.
• Conduct client safety inspections twice a week.
• Address any issues of safety in unit, remove any dangerous items.
• Address unit cleanliness and client hygiene and assist client in daily living skills development.
• Collaborate with the Office Manager on client shelter obligations. 
• Work with clients in creating a budget to identify needs and obligations. Where applicable, incorporate upcoming shelter obligations. 
• Review, complete, follow up, and submit FSL Client Incident Report to the Compliance Supervisor.
• Maintain and update resource database of social service organizations relevant to the needs of clients.
• Provide ongoing support and counseling for clients in reaching their goals.
• Foster inter-agency collaboration to assist in clients’ long-term stability.
• Maintain up-to-date documentation regarding client services in the Homeless Management Information System (HMIS) and client files.
• Complete monthly reports in a timely manner. Submit documentation to DSS Housing Liaison.
• Attend scheduled Case Management team meetings, individual supervision, and trainings as required.
• Oversee the compliance of rules, regulations, and policies of shelter.
• Set and observe appropriate boundaries with clients; observe client confidentiality and HIPPA protocols.
• Provide assessment, crisis intervention, and individual, family, and group services to children, youth, and families.
• Advocate for client needs.
• Provide transportation as needed.
• Work collaboratively with members of a larger treatment or service coordination team, both within the agency and in the larger community.
• Collaborate with Security to discuss and resolve client incidents.
• Read and understand the Policy and Procedure Manual. 
• Read and respond to daily emails.
• This position is essential to the safe and continuous operation of the program. Essential employees are expected to report to work during inclement weather and other relevant emergency situations to ensure uninterrupted care and support for clients.
• All other duties as assigned.

QUALIFICATIONS:

High School diploma required; bachelor’s degree in human services or related field or a master’s degree is preferred.

A minimum of 2 years’ experience in human services or related field required.

Knowledge of homeless population and DSS policies and regulations required.

Excellent interpersonal and verbal and written communication skills required.

Strong organizational and time management skills required.

Proficient computer skills, including Microsoft Office required; HMIS a plus. 

Spanish language fluency preferred.

Valid and clean New York State Driver's license required.

PHYSICAL REQUIREMENTS:

This position requires sitting and standing for extended periods of time, as well as moderate lifting of up to 10-15 pounds. Must be able to go up and down stairs.