Terminal Manager - Converse Terminal

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ORGANIZATIONAL STRUCTURE

• This position reports to the Regional Manager
• Reporting directly to this position: Drivers and terminal staff.

POSITION SUMMARY 

The Terminal Manager is responsible for the safe, efficient, and compliant operation of a wholesale fuel terminal, including fuel, lubricants, and chemical products. This role oversees tank farm operations, telemetry systems, fleet coordination, driver management, customer service performance, workforce management, incident response, and maintenance coordination to ensure on-time product delivery and operational excellence in alignment with regional leadership and company policies.

RESPONSIBILITIES

• Oversee daily terminal operations, including the handling and storage of fuel, lubricant, and chemical products.
• Manage tank sets, monitor inventory levels, and ensure accurate telemetry system functionality.
• Ensure compliance with all safety, environmental, regulatory, and company requirements.
• Maintain the operational readiness and efficiency of terminal infrastructure.
• Develop and manage driver and employee schedules to optimize delivery performance and labor utilization.
• Monitor load boards to track on-time deliveries and identify missed or delayed shipments.
• Serve as the primary communication link between drivers and management and provide real-time direction, updates, and issue resolution.
• Review Samsara notifications, address fleet maintenance needs, and ensure vehicle safety and compliance.
• Ensure high levels of customer satisfaction through proactive communication and resolution of delivery exceptions, delays, and service concerns.
• Collaborate with customers and internal teams to maintain service reliability.
• Promote and enforce a strong safety culture within the terminal and driver team.
• Lead incident reporting, documentation, and follow-up investigations.
• Ensure compliance with DOT, OSHA, EPA, and company-specific standards.
• Conduct regular safety meetings and training sessions.
• Provide coaching, feedback, and performance management for drivers and terminal staff.
• Identify and act on coaching opportunities to improve safety, performance, and customer service.
• Foster a positive and accountable work environment.
• Coordinate with the Regional Manager and Human Resources to identify staffing needs.
• Lead interviewing and candidate selection and oversee onboarding and comprehensive training for new employees.
• Ensure ongoing employee development and certification compliance.
• Maintain high housekeeping standards across terminal properties and conduct regular cleanliness, organization, and safety inspections.
• Submit and track real estate and maintenance requests for facility repairs and improvements.
• Perform other duties as assigned.

EDUCATION AND EXPERIENCE

• High school diploma or equivalent required; college degree preferred.
• 3–5+ years of experience in fuel distribution, terminal operations, or logistics management.
• Strong knowledge of fuel, lubricants, and chemical handling procedures.
• Experience managing drivers, scheduling, and fleet operations.
• Familiarity with telemetry systems and fleet tracking software (e.g., Samsara).
• Working knowledge of safety and regulatory requirements (DOT, OSHA, EPA).
• Strong leadership, communication, and problem-solving skills.

REQUIRED SKILLS / ABILITIES

• Operational efficiency and attention to detail
• Leadership and team development
• Strong communication and coordination skills
• Customer service orientation
• Crisis management and decision-making
• Technology proficiency (fleet systems, scheduling tools, telemetry platforms)

PHYSICAL AND TRAVEL REQUIREMENTS

• Work in a combination of office and outdoor terminal environments.
• Must be available for extended hours, on-call assignments, and response to operational needs.
• May be exposed to petroleum products, industrial conditions, noise, weather, and other terminal hazards.
• Travel to company, customer, and terminal locations as business needs require.
• Must be physically able to inspect terminal grounds, tanks, vehicles, and facility areas safely.