Technical Sales Support Representative

About ITT:

ITT Inc. (NYSE: ITT) is a diversified global leading manufacturer of highly engineered critical components and customized technology solutions serving the flow, aerospace and defense, transportation, industrial, and energy markets. Through operational execution, innovation, and disciplined capital deployment, including strategic acquisitions such as SPX FLOW, ITT partners with its customers to deliver enduring solutions to the key industries that underpin our modern way of life. 

Headquartered in Stamford, Connecticut, ITT has a market cap of roughly $20 billion and employs more than 15,000 people across 40 countries and serves customers in approximately 125 countries. Following the acquisition of SPX FLOW, the company is expected to generate $5.4 billion in annual revenue.

Our businesses are organized in three distinct segments, each based around our core engineering DNA: 

Flow Technologies: A global leader in, providing a broad portfolio of pumps, valves, mixing and agitation equipment, heat transfer, homogenizers, separation, water and wastewater treatment, and engineered process solutions.Our leading brands include the iconic Goulds Pumps (with more than 175 years of history), Anhydro, APV, Bornemann, Bran+Luebbe, C’treat, Engineered Valves, Gerstenberg Schröder, Habonim, Johnson Pump, Lightnin, Philadelphia, Plenty, PRO Cast, Rheinhütte, Seital Separation, Stelzer, Svanehøj, Tigerholm, Uutechnic, VIDAR, Waukesha Cherry-Burrell.

Motion Technologies: A global leader in brake pads (ICE and electrified brake pads) and shock absorbers (energy absorption solutions) for transportation applications. Our leading brands include Friction Technologies, KONI and Axtone.

Connect and Control Technologies: A leader in critical applications for the aerospace, defense and industrial markets, including harsh environment connectors and control components. Our leading brands include ITT Cannon, Enidine, Aerospace Controls and kSARIA. 

Position Summary

Responsible for customer satisfaction regarding orders, delivery performance, and quality.  Works closely with order entry, scheduling, engineering, purchasing, document coordinators, materials, manufacturing, quality assurance, and traffic. This position provides the voice of the customer feedback to internal stakeholders. Point of contact for sales, distribution, and customers. Acts as the liaison between sales, materials, production, and contract administration. Responsible for handling all external communications with sales, distribution, and customers, with the exception of project‑level orders once they are released to the factory for scheduling. Engages and collaborates closely with internal stakeholders to address questions, inquiries, and issues that arise from sales, distribution, and customers.

• Responsible for managing a designated geographic or account‑based territory, serving as the primary point of contact for all value‑stream orders
• Oversees all order activity within assigned scope, excluding project‑level orders; individual order value will not exceed $150,000
• Ensures scheduled order accuracy and fulfillment, utilizing established business systems and applications to identify, escalate, and mitigate potential delivery risks
• Drives continuous improvement by identifying opportunities to enhance efficiency, streamline processes, and elevate overall performance within the customer service function
• Collaborates cross‑functionally to support operational alignment, maintain service level expectations, and reinforce a high‑quality customer experience

Essential Responsibilities

• Provides timely and comprehensive communication to sales, distribution, and customers regarding schedule requests and overall order updates, primarily through Work Bench, and email requests
• Ensures data integrity within AS400 by collaborating with sales, distribution, customers, and operations to support accurate On‑Time Performance (OTP) metrics
• Works closely with operations to understand shipment timing and customer‑driven delays
• Coordinates with sales, distribution, and customers as well as manufacturing to meet customer requirements while maintaining operational flow and procurement efficiency
• Develops and utilizes effective follow‑up processes to complete open status report requests with accuracy and timeliness
• Proactively manages customer witness hold points to support achievement of customer required dates
• Negotiates required dates with operations and advocates for customer needs for testing
• May be required to obtain weights and dimensions for shipment purposes
• Provides shipment tracking details
• Works with contract administration for all FOCI/FOCN requests
• Coordinate and facilitate meetings with sales, distribution, and customers

Position Requirements

Education/Experience:

• 4 yr degree in a business or technical curriculum with one year of technical or sales experience OR
• 2 yr degree in business or technical curriculum with two to five years experience, OR
• High School degree with six or more years of experience

Skills/Knowledge:

• Demonstrated capability with ERP and Work Bench systems preferred
• Strong interpersonal abilities that foster positive working relationships
• Exceptional customer service skills with a focus on responsiveness and support
• Proficient in Microsoft Office applications
• Outstanding verbal and written communication skills
• Highly effective follow-up capabilities
• Strong organizational skills with excellent time‑management
• Mechanical aptitude to gain knowledge of product
• Strong negotiation skills
• Familiarity with domestic shipping terms and conditions
• Understanding of procurement processes
• Knowledgeable about company structure and organizational processes
• Skilled at understanding and anticipating end‑user needs on an individual customer basis
• Proven ability to perform well in high‑pressure environments
• A strong team player who is a quick learner, self‑starter, and goal‑driven

Equal Pay Act Statement

Equal Pay Act Range