Service Desk Intern

Description

Launch Your IT Career with XPERTECHS

Are you studying Information Technology, Cybersecurity, Computer Science, or a related field and looking for real-world experience?

As a Service Desk Intern, you'll work alongside experienced IT professionals supporting businesses with day-to-day technology challenges. You'll gain hands-on experience with Microsoft 365, Windows devices, networking, cybersecurity, and professional IT service delivery in a Managed Services Provider (MSP) environment. This is an excellent opportunity for students looking to build technical skills, develop professional experience, and prepare for a future in IT.

What You'll Do

• Provide first-level technical support to clients via phone, email, and remote support tools.
• Troubleshoot common Microsoft 365, Windows, hardware, and software issues.
• Build, configure, and deploy laptops, desktops, and mobile devices.
• Monitor and update support tickets using our service management platform.
• Participate in team meetings, training sessions, and professional development opportunities.
• Deliver outstanding customer service and maintain professional communication with clients.

Requirements

What We're Looking For

• Current college students pursuing a degree in Information Technology, Cybersecurity, Computer Science, Information Systems, or a related field.
• Strong interest in technology and troubleshooting.
• Excellent communication and customer service skills.
• Ability to learn quickly and work in a fast-paced environment.
• Strong organizational and time management skills.
• Positive attitude, attention to detail, and willingness to ask questions.

Preferred Qualifications

• Familiarity with Windows 10/11 and Microsoft 365.
• Coursework or experience in networking, cybersecurity, or computer support.
• CompTIA A+ certification (or working toward certification).
• Previous customer service or technical support experience.

What You'll Gain

• Hands-on IT support experience in a professional MSP environment.
• Exposure to Microsoft 365, cloud technologies, endpoint management, and cybersecurity tools.
• Mentorship from experienced engineers and technical leaders.
• Real-world troubleshooting and client support experience.

Ideal Candidate: A motivated student who enjoys technology, solving problems, helping people, and wants to build a successful career in IT.