Fiber Service Technician-Mobile

Company Description

At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.

Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience.  

Be a part of the team that will make this vision a reality…designing and building a world class fiber network and creating a customer experience second to none.

Check us out on the web!  

Job Description

Fiber Service Technician-Mobile 

Job Description 

Brightspeed is looking for a Fiber Service Technician-Mobile to join our team! As a Fiber Service Technician-Mobile, you will primarily be performing fiber installation tasks related to connecting customers to our flagship fiber product.  In this important role you will be required to travel into markets to assist in order completion, work varying shifts that include mandatory overtime, weekends, and holidays.  

As a Fiber Service Technician-Mobile your responsibilities will include:  

• Mobility.  Travel (in-state and out-of-state) is required for this position and will be frequent as we align our workforce with where the order volume is highest.  

• Installing fiber based high-speed internet for consumer customers. 

• Performing maintenance and repair on outside plant facilities where necessary to facilitate installation. 

• Climbing poles, using a shovel and pick to dig up and bury cable, working in utility access holes or controlled environmental vaults (CEV), and locating buried telephone cables 

• Managing a weekly per diem in support of travel expenses 

• Observing all safety rules and regulations 

• Assisting other technical personnel in the performance of their duties when requested 

• Actively supporting sales and marketing related activities 

• Directing customer facing work and sales referrals 

Qualifications

WHAT IT TAKES TO CATCH OUR EYE:  

• Ability to travel  

• High School diploma or equivalent experience 

• Ability to distinguish colors on facilities 

• Ability to handle 28 foot extension ladders (up to 75 lbs. routine work) and utility access hole covers (up to 150 lbs.) 

• Ability to successfully complete service tech boot camp training,  

• Basic computer skills including MS Office applications 

• Ability to work in confined spaces (e.g. attics, crawl spaces, utility holes) 

• Ability to work aloft (e.g. ladder) 

• Ability to work outside in all weather conditions and at various hours of the day/night 

• A valid driver’s license and satisfactory driving record 

• Positive and professional appearance and demeanor when communicating the company’s products and services to our customers 

• Accountability/dependability (on time and on load when scheduled and serve on call as needed) 

• Teamwork (technical expertise developed to complete work efficiently to achieve work group key service measures) 

• Active Listening (ability to take input from customers, supervisors and co-workers to problem solve and improve skills) 

• Ability to ask relevant questions to ensure problems are resolved quickly or to clarify information or directions 

• Active Learning (curious seeker of added information and actively works to improve skills and knowledge) 

BONUS POINTS FOR:  

• Previous experience in travel type positions 

• Prior experience as a customer facing telecom operations technician 

• Basic electricity training/certification or documented equivalent work experience 

• ADSL installation/repair experience (self/full installs) 

• A+/Net + Certified Required Soft Skills 

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Additional Information

WHY JOIN US?

We aspire to contemporary ways of working.

Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC. We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be.

We offer competitive compensation and comprehensive benefits.

Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits. 

Inclusion and belonging are at the center of our grounding belief in Being Real. 

When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve.

Brightspeed is an Equal Opportunity Employer that is committed to inclusion of all qualified individuals, including individuals with a disability/veterans. If you require reasonable accommodation to complete a job application or to otherwise participate in the hiring process, please contact taaccommodationrequests@brightspeed.com to initiate the accommodations process. 

For all applicants, please take a moment to review our Privacy Notices:  

• Brightspeed’s Privacy Notice for California Residents
• Brightspeed’s Privacy Notice