Buffet - Restaurant Stock Attendant

Description of the Position:

The Restaurant Stock Attendant is responsible for providing support and accurate service to all Team Members and Guests within the assigned restaurant. Maintains high performance standards, facilities, company objectives and high standards of cleanliness. Performs all duties in accordance with Valley View Casino & Hotel’s policies and within the realm of the Valley View Casino & Hotel’s Mission Statement.

Primary Duties, Responsibilities, and Tasks:

• All team members are obligated to support and uphold the Valley View Casino & Hotel’s Standards of Excellence as outlined in the Team Member Guide to Success.
• Maintain positive guest relations at all times, resolving guest complaints and ensuring guest satisfaction.  Greet guests in a courteous and caring manner using personalized service.
• Responsible for maintaining a fully equipped service station and storeroom to include: plates, silverware, glasses, napkins, milk, ice tea, coffee, water, condiments, etc.
• Assists team members with clearing all tables and resetting them for new seating, ensuring tables are set in accordance with venue standards and that customers are achieving a pleasurable dining experience.
• Performs as a team member with venue Host/Hostess, Supervisors, Food Servers and Kitchen Staff in maintaining a smooth and efficient operation.
• Assist stewarding team members in cleaning and dispersing flatware in accordance with specified procedures.
• Assist service team members with restocking new inventory, as needed.
• Maintain a cleanliness and organization of all side stations and storerooms.
• Other duties as assigned by Restaurant Manager and/or Supervisor(s).
• Responsible for conducting all responsibilities in a professional and ethical manner
• Responsible for maintaining a consistent, regular attendance record.

Required Qualifications:

• Strong organizational and interpersonal skills.
• Ability to read and interpret documents such as safety rules, operating and maintenance instruction, and procedure manuals.
• Must apply for, receive, and maintain a Gaming License from the Tribal Gaming Agency.
• Must successfully pass a drug screening test.
• Must be able to successfully pass applicable auditions or skill testing.

Preferred Qualifications:

• High school diploma or GED equivalent.
• Previous restaurant and/or guest service experience.

Physical Requirements of the Position:

The physical demands described here are representative of those that must be met by the Team Member to successfully perform the essential functions of this job. 

• Clear vision (close, distant, peripheral, and depth perception) is needed for navigating office and casino environments, reading and reviewing reports and policies, operating data processing equipment and other essential job functions.
• While performing the duties of this job, the Team Member is regularly required to talk and hear.
• The Team Member is regularly required to sit and use hands to manipulate, handle, or feel.
• The Team Member is frequently required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and taste or smell.
• The Team Member must frequently lift and/or move up to 25 pounds and occasionally lift and/or move more than 50 pounds.

Working Conditions:

• The Casino is open 24 hours per day, seven (7) days per week; therefore, you must be flexible to work any and all shifts.
• While performing the duties of this job, the Team Member is exposed to second hand tobacco smoke, moving mechanical parts and fumes or airborne particles.
• The Team Member is usually subject to inside environmental conditions, which provide protection from weather conditions, but not necessarily from temperature changes.
• The Team Member is occasionally subject to outside environmental conditions and to wet and/or humid conditions.
• The noise level in the work environment is usually moderate.  When on the casino floor, the noise level increases to loud.

Other Information:

• Native American hiring preference applies.
• This job description does not list all the duties of the job.  You may be instructed by management to perform other tasks or functions.
• You will be evaluated in part based upon your performance of the tasks listed in this job description and your ability to commit to the Standards of Excellence.
• Management has the right to revise this job description at any time.
• The job description is not a contract for employment.