Cocktail Server Overnight-Gaming Floor

Job Purpose:

Provides service to guests by taking and delivering drink orders

Job Duties and Responsibilities:

(Note: Duties and responsibilities may be added, deleted, or changed at the sole discretion of Sycuan Management at any time)

• Provides guests with service by acknowledging and welcoming guests, responding to guest requests, promptly taking, delivering and serving beverage orders, entering orders into the point of sale system, and collecting and processing payment and returning change following established procedures.
• Ensures responsible alcohol beverage service policies are followed by asking for proper identification from guests that appear to be under the age of 30, monitoring alcohol consumption, ensuring guests do not become intoxicated following established procedures, stopping alcohol service at the designated time, and clearing the room of all alcoholic containers, glasses and bottles for each venue at the time specified.
• Promotes guest relations by offering appropriate up to date information regarding promotional contests and giveaways, providing requested assistance and product knowledge, and treating guests in a friendly and courteous manner.
• Maintains safe and sanitary dining areas by cleaning surfaces, picking up used trays, plates, glasses, cups and utensils, wiping down tables, and disposing of trash.
• Provides accounting of transactions during shift by entering cash transactions in to point of sale system, counting currency, logging guest discounts, VIP points and credit cards on to cashier drop work sheet, balancing money drawer against generated cashier report following established procedures, and reporting discrepancies to the food services management team.
• Ensures drink stations are stocked and clean by completing and submitting supply requisitions, placing delivered water, supplies, cups and condiments in the server stations, and cleaning coffee machines, soda machines, sinks, shelves, and counters according to established procedures.

Job Specifications:

Education and Experience:

Essential:

• County of San Diego Food Handler Card
• CA ABC Responsible Beverage Service Certification
• 21 years of age

Desirable:

• Guest or hospitality service experience
• Cash handling experience
• Cocktail Server experience
• Casino experience

Skills and Knowledge:

Essential:

• Ability to interact effectively with guests and team members
• Ability to communicate effectively in the English language
• Ability to stand and walk for up to eight hours at a time
• Ability to count cash and make change in a fast-paced environment
• Ability to recognize counterfeit monies
• Ability to perform simple mathematical calculations
• Ability to complete forms and documents
• Ability to appear for work on time
• Ability to work in a smoking environment
• Ability to maintain professionalism and composure
• Ability to understand verbal directives and written instructions
• Ability to accept constructive criticism
• Ability to routinely lift and carry 25 pounds
• Ability to bend, stoop, push and pull

Desirable:

• Multi-lingual

Supervisory/Managerial Accountability:

Direct:  None

Indirect: None