Quality Assurance Lead

Lead, coach, and develop the quality inspection team while performing and coordinating inspections to verify product conformity. Coordinate customer returns, nonconforming product, calibration, quality documentation, and problem-solving activities in support of the quality management system (QMS).

KEY ACCOUNTABILITIES: (The broad spectrum of items that the role is ultimately held accountable for at the end of the day. Results.)

• Lead daily quality assurance activities and team performance.
• Ensure compliance with quality standards, procedures, and customer requirements.
• Drive corrective and preventive actions (CAPA) and root cause investigations.
• Monitor quality metrics and implement continuous improvement initiatives.
• Support internal, customer, and regulatory audits.
• Partner with Operations and Engineering to resolve quality issues and improve processes.
• Train and mentor quality team members to foster a culture of quality.

KEY RESPONSIBILITIES: (The finer details of what the role is assigned for the day-to-day activities on the job. Tasks to support results.)

• Provide day-to-day direction, supervision, coaching, and training to floor and final inspectors; coordinate inspection priorities and reinforce QMS requirements, inspection methods, and proper equipment use.
• Perform and coordinate receiving, first-piece, in-process, and final inspections, including AQL sampling and dimensional and workmanship testing; approve first pieces within assigned authority.
• Interpret drawings, specifications, GD&T, and applicable customer and regulatory requirements; integrate critical-to-quality (CTQ) characteristics into inspection plans and instructions.
• Use handheld instruments, height gauges, indicators, vision systems, Micro-Vu equipment, and optical comparators; prepare inspection reports and support engineering sample reviews.
• Manage the calibration database and equipment calibration status; coordinate calibration activities and calibrate authorized hand instruments using calibrated gauge blocks and approved methods.
• Identify, document, and communicate nonconformances; maintain NCRs and the NCR log, coordinate containment and segregation, and manage quality hold areas and timely material movement and disposition within delegated authority.
• Manage RMAs from receipt through closure, including complaint investigation, returned-product inspection, physical handling, containment, and coordination of final disposition with authorized personnel.
• Review inventory affected by part revision changes and coordinate disposition; maintain identification, retention, and inventory of quality part samples.
• Create, revise, and maintain inspection plans, SOPs, work instructions, special-process documents, process outlines, forms, and logs; coordinate document release through approved controls and maintain inspection records, job books, and final quality documentation.
• Partner with Manufacturing, Quality Engineers, and supervision on root-cause investigations, corrective and preventive actions, and lean/continuous improvement; analyze nonconformance data and trends and support follow-up verification.
• Follow established quality procedures, good manufacturing practices, safety requirements, and company standards; perform other duties supporting the position.

LMA RESPONSIBILITIES: (Leadership, Management, Accountability) - None

QUALITIES FOR SUCCESS: (Seaway Core Values, Education, Training, Certifications, Years of experience, Other skills and abilities, Physical Requirements for the Role, etc.)

• Minimum three years of quality assurance experience in manufacturing; working knowledge of injection molding, inspection/testing methods, and painting and shielding of plastic components.
• Proficiency with measurement equipment, engineering drawings, GD&T, Microsoft Excel and Word; familiarity with ISO 9001, ISO 13485, and/or AS9100 quality systems.
• Strong problem-solving, statistical analysis, communication, and team-leadership skills; able to work independently, make decisions within assigned authority, motivate others, and support process improvement.

• Demonstrates Seaway Plastics Core Values
  • We are customer focused
  • We execute
  • We win together
  • We are respectful