Customer Service Manager

Customer Service Manager

TRG Lakeland (MaxPak)

Lakeland, FL | Full-Time | Exempt

Lead Customer Service Excellence in a Fast-Paced Manufacturing Environment

TRG Lakeland (MaxPak), a leading corrugated packaging manufacturer, is seeking an experienced Customer Service Manager to oversee our Customer Service, Shipping, and Production Planning functions. This is a key leadership position responsible for ensuring exceptional customer satisfaction, efficient order processing, on-time delivery performance, and the development of a high-performing customer service team.

What You'll Do

• Lead, coach, and develop Customer Service Representatives and support staff.
• Oversee customer service operations, order entry, order processing, and shipping activities. 
• Ensure accuracy of new and existing item setup within the ordering system. 
• Review and make pricing decisions within established authority levels. 
• Resolve customer concerns and escalated service issues to maintain strong customer relationships. 
• Monitor on-time delivery performance and support plant quality objectives. 
• Partner closely with Sales and Operations teams to support customer needs and business growth. 
• Participate in production and scheduling meetings. 
• Monitor inventory levels and provide recommendations regarding stock availability and inventory trends. 
• Develop, improve, and train employees on customer service procedures and best practices. 

Qualifications

Required

• High School Diploma or GED. 
• Minimum 5 years of experience in a manufacturing environment. 
• Minimum 3 years of supervisory experience leading teams of three or more employees. 

Preferred

• Experience in the corrugated packaging industry. 
• Proficiency with Microsoft Excel and Microsoft Word. 

What Makes You Successful

The ideal candidate is a strong leader who thrives in a manufacturing environment and excels at balancing customer needs with operational efficiency. You bring:

• Exceptional communication and interpersonal skills.
• Strong problem-solving and decision-making abilities.
• Experience managing multiple priorities in a fast-paced environment.
• Excellent employee coaching, development, and conflict resolution skills.
• Strong organizational and time-management capabilities.
• The ability to remain calm and effective under pressure.
• A commitment to customer satisfaction and continuous improvement. 

Why Join TRG Lakeland (MaxPak)?

• Opportunity to lead critical customer-facing operations.
• Collaborative and team-oriented environment.
• Competitive compensation and benefits package.
• Career growth opportunities within a growing manufacturing organization.
• Ability to make a direct impact on customer satisfaction and business success.

Apply Today

If you are a customer-focused leader with customer service management manufacturing experience and a passion for building great teams and delivering exceptional service, we'd like to hear from you.

TRG Lakeland (MaxPak) is an Equal Opportunity Employer.