Volunteer Services Coordinator

The Volunteer Services Coordinator plays a central role in creating an engaging and rewarding experience for current and prospective volunteers across all programs. This includes, but is not limited to, initiatives in recruitment, retention, appreciation, engagement, satisfaction and other activities designed to attract a high quality, participative volunteer base.

Position Details

• Work Location:  5450 Ramona Blvd, Jacksonville FL (Westside Jacksonville Office); No work from home at this time 
• Days/Hours: Monday - Friday, 8:00am - 5:00pm
• Compensation: $42-46K base salary plus full benefits package, including 23 days rollover PTO annual
• Volunteer Services Department: Learn more about your future office here.

Job Description

• Develops and coordinates engagement strategies and recruiting techniques to build a volunteer base capable of meeting the specific needs of current and developing programs.
• Interviews and recommends individuals for selection and onboarding as a Volunteer.
• Completes all volunteer pre-screening requirements as required to be compliant with all applicable standards.
• Develops and maintains strong relationships with strategic community resources that provide value to the selection process.
• Develops analytics to determine effectiveness of volunteer recruitment and retention programs.
• Creates, administers and analyzes quarterly Volunteer satisfaction surveys; draws conclusions and provides recommendations based on analysis of the data.
• Develops and deploys innovative methods for maintaining optimal volunteer commitment and engagement.
• Facilitates follow up with inactivated volunteers to identify reasons and interest in continued volunteer service. Documents reasons for further analysis and future decision making.
• Holds volunteer roundtable discussions.
• Meets all project/department milestones and goals on a consistent basis.
• Plans and coordinates annual volunteer appreciation event.
• Writes and distributes volunteer newsletter.
• Researches best practices in Volunteer recruitment and retention.
• Adheres to Community Hospice & Palliative Care’s core values.
• Other duties as assigned.

Education & Experience:

• Associates Degree (minimum) or equivalent combination of work experience and education
• Two (2) years minimum of recruiting or related experience preferred
• Hospice or other non-profit agency experience a plus
• Marketing or communications experience a plus