Store Manager, Small Format Market

Overview

The Small Format Market Store Manager is responsible for all aspects of the small format store operations. Store Managers have a passion for leading and are committed to outstanding customer service and developing and supporting staff in a culture based on mutual trust, respect, and accountability. They will be responsible for managing their store with a commitment to PCC’s triple bottom line. PCC is looking for candidates who drive success in all departments through embodying the Behaviors and Leadership Competencies outlined below. 

Job Locations

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Our Culture

If you’re a people person, you’re a PCC person. Maybe it’s our co-op roots, or maybe it’s our Northwest nature, but we embrace stewardship and take action because we care. As one of the most trusted grocers in Seattle, we foster high standards and look to our staff members to build trust by acting with integrity — toward our members and shoppers, and toward each other.

PCC is committed to fostering, cultivating and preserving a culture of diversity and inclusion. We value all the individual differences, life experiences, knowledge, self-expression, unique capabilities and talent that our staff members invest in their work, stores and communities. Valuing diversity is a significant part of our culture, our values and PCC’s success.

PCC provides equal employment opportunities to all staff members and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Main Job Responsibilities

• Performs other tasks and duties as assigned.
• Provides leadership, direction and mentorship to all store staff
• Fosters trust, respect and accountability to build a strong team within the store
• Participates in hiring, training, and evaluating all store staff
• Oversees all aspects of store operations and ensures execution of programs with consistently high standards
• Handles conflict resolution, problem solving, communication, interpersonal matters, sharing of company vision, and implementation of customer service and position-specific training
• Sets tone for and maintains the highest standards for store conditions
• Ensures that the schedule is written to meet the needs of the store while maintaining the labor budget
• Maintains all company, store, and department policies and procedures, including those relating to cleanliness, shelf conditions, service standards, food quality and safety, receiving, merchandising, uniform/dress guideline requirements, signage, POS, and bookkeeping accountabilities
• Is directly involved with supporting every store department, diagnosing issues, and developing solutions
• Uses financial reports to analyze results and drive opportunity
• Creates and nurtures an environment for delivering a consistently excellent customer service experience
• Develops and delivers on an annual budget with high expectations regarding sales and profitability
• Provides a healthy and safe work environment for staff
• Embraces the community through personal and staff involvement in the community
• This position works consistently at a light physical work level and may be asked to work on occasion at a medium or heavy physical work level when supporting stores or other offsite events. Frequently required to sit, walk, reach, and grasp. Occasionally required to be on feet with a mix of standing and walking throughout shift.
• Performs other tasks and duties as assigned

This job description is not meant to be an all-inclusive list of duties, responsibilities, and requirements, but constitutes a general definition of the position’s scope and function within our company. PCC Community Markets reserves the right to amend and change duties, responsibilities, and requirements to meet the changing industry or business needs as necessary. 

Qualifications and Skills

REQUIRED: 

• Proven strong leadership abilities with a minimum of three years managing a multi-department retail store 
• Food service, grocery store or related management experience required with in-depth management of at least two relevant departments strongly preferred 
• Proven ability to lead and mentor staff in a supportive environment that ensures accountability as well as the development of leaders 
• Demonstrates appropriate professional judgment.  Effectively assesses situations, information, and uses available resources, taking timely appropriate action. 
• Must have strong verbal and written communication skills 
• Computer skills required with experience using Microsoft Excel, Word and Outlook 
• Proven ability to participate in developing, managing and achieving budgets 
• Demonstrated experience creating and maintaining outstanding customer service 
• Excellent communication and problem-solving skills 
• Experience writing schedules and managing payroll
• Able to work at any store location, as assigned  
• Passion for PCC values and quality, organic and fresh food 

Benefits and Perks

• Keep yourself and your family healthy. Medical, dental, and vision plan
• Care for yourself and loved ones. Life Insurance, Short Term Disability, Long Term Disability, Parental Leave, Employee Assistance Program.
• Take time off. Paid time off starting at 0.08 hours per hour worked, plus 6 paid holidays per year, and bereavement leave.
• Save for your future. 401(k) profit sharing contribution
• Save on expenses. Discounted ORCA bus pass, staff discount on in-store purchases, free PCC co-op membership, Flexible Spending Account with pre-tax savings on eligible health and child care expenses.
• Learn more at https://www.pccmarkets.com/about/jobs/benefits/ 

Additional Details

Physical and Environmental Workspace: Work occurs in office, a variety of off-site environments and in a grocery store environment which includes surfaces that can be wet and slippery, moderate noise level, and temperature extremes in controlled environments in the cooler and freezer, and depending on location, working outside in all temperatures. There may be exposure to certain allergens and / or chemicals. In accordance with the Americans with Disabilities Act, the ADA Amendments Act of 2008, and other applicable state or local law, we will provide reasonable accommodations to qualified applicants and employees with disabilities. 

Reports to: Director of Stores

Comp Details