CRC (PIR) Program Case Aide

Description

Are you looking to make a real difference in the lives of others? Join the Catholic Charities team! For the last 100 years, we have had the distinct honor to provide help and hope for those in need. At Catholic Charities, our mission is to empower individuals and strengthen families. We do this through our vital programs including a food pantry, counseling services, emergency family shelter, community resource coordination, and domestic violence and sexual assault programming. We care for the dignity of the person, regardless of background and strive to provide unparalleled support for those in need. 

The Case Aide functions as a critical support role for refugee focused services in Catholic Charities’ Community Resource Coordination (CRC) program, contracted through the federal Program of Initial Resettlement (PIR). This position handles routine, repetitive clerical tasks in support of CRC staff members including case file setup, scanning/copying, and filing. With strong attention to detail, this role supports client arrival support, financial reimbursement, housing coordination, and employment assistance. Reporting the CRC Program Manager, this position is a vital team player to effectively support the PIR program.

We Offer

• Competitive pay
• 35-hour workweek
• Generous vacation and sick pay
• 14 paid holidays
• Paid Parental Leave
• Tuition Reimbursement
• Comprehensive benefits including Medical, Dental, Vision, and Flex Spending Plans
• Employer-paid Life Insurance and Long-Term Disability Insurance
• 403(b) retirement plan with employer matching
• A supportive and uplifting working environment 

Key Responsibilities

• Process client mail daily by copying important documents and recording key information in electronic case files.
• Organize documentation for all contracted interpreters as necessary. 
• Update client information in web-based databases.
• Conduct outreach to landlords in and around the Des Moines metro area to establish and maintain partnerships, identify housing opportunities, and assist with securing housing for CRC clients. 
• Coordinate housing-related activities, including move-ins with landlords, moving companies, community partners, and other service providers. Assist in setting up required utilities for clients.
• Assist clients with resume building, interviewing skills, orientation to public transportation, and other activities related to securing and maintaining employment. 
• Network with other resettlement agencies, nonprofit organizations, private business, and government entities to build stronger relationships to support client self-sufficiency. 
• Request rent checks and assist with lease signings as needed. 
• Create electronic case files for all Program of Initial Resettlement clients. 
• Support team members in completing urgent tasks during periods of high client arrivals. 
• Assist other CRC staff with coordinating activities for client services as requested. 

Requirements

• High school diploma or equivalent; and 3-6 months related job experience and/or training. 
• Understanding of basic office procedures and administrative tasks.
• Familiarity with data entry and document management systems.
• Awareness of the refugee resettlement process and related documentation (preferred).
• Excellent organizational skills with the ability to manage multiple tasks and prioritize effectively.
• Strong attention to detail and accuracy in handling documents and data entry.
• Effective communication skills, both written and verbal.
• Ability to maintain confidentiality and handle sensitive information with discretion.
• Ability to perform repetitive tasks with a high level of accuracy and consistency.
• Capable of working independently as well as part of a team.
• Adept at managing time efficiently to meet deadlines.
• Ability to adapt to changing priorities and work well under pressure, especially during high client arrival periods.
• Strong problem-solving abilities and the initiative to address issues as they arise.
• Proficiency in Microsoft Office Suite and related software. Experience with web-based databases. Ability to learn new software and systems quickly.

Additional Expectations

• Some travel may be required. Must have a valid driver’s license and be able to successfully pass Motor Vehicle Record check. 
• Ability to pass a criminal background screening, including Child and Dependent Adult Abuse registry check is required. Compliance with Safe Environment training and monthly bulletins.
• Must maintain absolute confidentiality of information, written or verbal, according to policy and legal requirements. 
• Attend staff meetings, community meetings, approved seminars, agency trainings/retreats, and professional conferences.
• Possess a strong commitment to the mission of Catholic Charities including the understanding of Catholic Social Teaching and ability to demonstrate the philosophy and values of the agency. Employees are expected to support the Catholic Social Teaching principles in public forum. Fulfillment of the employee’s job responsibilities should be consistent with the teachings of the Catholic Church.