Bilingual Community Outreach Coordinator

Description

The Bilingual Community Outreach Coordinator is a neighbor-focused role responsible for serving as a connector between the Food Bank, neighbors, community organizations, and government entities with a primary focus on food access and SNAP in an effort to reduce food insecurity for neighbors in the Food Bank’s 34-county service area. The position increases access to SNAP and the emergency food network through targeted outreach, education, food resource navigation, screening assessments, application assistance, and community-based training.

Primary Responsibilities:

• Provide individualized food and benefits resource navigation, including screening, SNAP application assistance, and support connecting neighbors to appropriate Food Bank, government, and community resources.
• Conduct targeted outreach to high-impact populations and communities experiencing significant barriers to food and benefits access through community-based settings, partner organizations, and other appropriate channels.
• Develop and maintain relationships with community organizations, government entities, and other stakeholders to expand awareness and access to SNAP, Food Bank programs, and other resources.
• Develop and deliver education, presentations, and training for community partners and stakeholders on SNAP, food access, Food Bank programs, and effective resource navigation and referral practices.
• Provide assistance, tools, and resources to community partners to strengthen their ability to identify and connect neighbors with appropriate food and benefits resources.
• Maintain accurate documentation and use program data, community feedback, and service trends to evaluate outreach and navigation activities, identify barriers to access, and recommend improvements to service delivery.

The above statements are intended to describe the general nature of the work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Requirements

Education: 

• Undergraduate degree (Associate or Bachelor) in Social Work, Public Health, Non-Profit Management or relevant field. A minimum of four (4) years of meaningful experience in community outreach, public benefits, resource navigation, or a related field may be considered in lieu of a degree. 

Experience: 

• 4+ years of experience in community outreach and engagement. 
• 2+ years of experience in nonprofit program coordination, including facilitating meetings, training, focus groups, community conversations, or similar engagement activities, and assessing the effectiveness of community partnerships. 
• 2+ years of experience working with diverse populations experiencing barriers to food, benefits, health, or other essential resources. 
• 2+ years of working knowledge of SNAP application process and solid understanding of applicable policies that govern food assistance programs. 

Additional Requirements: 

• Bilingual Skills – Ability to effectively communicate in Spanish (verbal and written). 
• Community Engagement Skills – Ability to build trust, facilitate dialogue, and engage diverse community members. 
• Communication & Facilitation – Exceptional interpersonal, verbal, and written communication skills with a proven ability to facilitate discussions, foster collaboration, and guide diverse groups toward shared goals. 
• Technical Proficiency – Ability to effectively utilize Microsoft Office Suite applications (Word, Excel, PowerPoint, Outlook). 
• Valid North Carolina driver’s license and excellent driving record. Ability to travel throughout the Food Bank’s 34-county service area. 

Competencies: 

• Collaboration & Teamwork – Ability to work across teams, departments, and functions to achieve shared goals.
• Results-Based Accountability – Ability to take full ownership of one’s responsibilities, commitments, and outcomes. 
• Planning & Organization – Ability to manage time, priorities, and resources effectively to achieve desired outcomes. 
• Creative Problem Solving – Ability to break down complex problems, gather and evaluate relevant information, and make sound, timely decisions. 
• Adaptability & Continuous Learning – Ability to adjust effectively to change, remain resilient in the face of uncertainty, and actively seek opportunities to grow. 
• Food Bank Mission Mindset & Impact – Ability to connect individual work to the Food Bank’s mission, values, and commitment to the communities it serves. 

Physical Demands: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. 

While performing the duties of this position, the employee is regularly required to communicate clearly, hear, and interact effectively with others without deliberate impediment (e.g., wearing or listening to headphones). The employee frequently sits and uses hands and fingers to handle, feel, or operate objects and equipment. The employee is occasionally required to stand, walk, reach with arms and hands, climb, balance, stoop, crouch, crawl, and lift and/or move up to 50 pounds. 

Specific vision abilities required include close vision. 

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position. 

Daily Contacts: 

Daily contact and interaction with neighbors, community partners, government agencies, and Food Bank staff Working Conditions: While performing the responsibilities of this position, the employee will work in a variety of settings, including an office environment, warehouse, and off-site partner or community locations. This requires frequent travel by automobile, transit van, or large truck within the Food Bank’s 34-county service area. In warehouse and kitchen environments, the employee may occasionally be exposed to moving mechanical parts, vehicles, temperature fluctuations, and moderate noise levels. These working conditions are representative of the environments an employee will encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. 

Equal Opportunity Employer: 

We are an equal opportunity employer. We do not regard race, color, religion, national origin, age, sex, pregnancy, marital status, disability, genetic information, veteran status, sexual orientation or any protected class characteristic when seeking to hire. This practice, in addition to hiring, applies to our recruiting, training, transfers, promotions, job benefits, pay, dismissal practices, social and recreational activities, and any other term or condition of employment. 

We care about our employees, our candidates, and our community. 

As such, please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.