Director, Customer Solutions

Job Description Summary:

The Director of Customer Solutions shapes how The Coca-Cola system serves key national retailers across DSD, e-commerce, warehouse delivery, and emerging fulfillment models. This role connects customer insight, supply chain expertise, retailer data, digital capability, and bottler execution to improve service, strengthen on-shelf availability, and create measurable value for customers and the system.

As part of the NAOU Supply Chain & Customer Operations team, this leader solves high-impact execution challenges by combining analytics, digital enablement, risk mitigation, and cross-functional leadership. The role requires strong influence, practical problem solving, and disciplined execution to deliver measurable progress.

Key Responsibilities

Customer & System Leadership

• Build systemwide capabilities that create competitive advantage with national customers by translating retailer needs into aligned bottler engagement, package strategies, sales and operations planning, and go-to-market execution.

• Serve as the customer-facing supply chain lead, connecting customer priorities, system capabilities, and cross-functional resources to deliver practical solutions and measurable value.

Customer & Digital Enablement 

• Advance digital, AI, automation, and order-to-cash capabilities that improve order accuracy, exception management, replenishment signals, service visibility, decision speed, execution efficiency, and customer growth.

Service Excellence & On‑Shelf Availability

• Lead customer-specific service improvement plans that strengthen in-stock performance, on-shelf availability, shopper experience, revenue delivery, and Annual Business Plan commitments.

• Use service metrics, customer scorecards, and early risk signals to build contingency plans, mobilize cross-functional teams, and drive continuous improvement.

Stewardship Responsibilities

• Lead operating forums that convert retailer data, insights, replenishment signals, order patterns, and scorecards into aligned priorities, decisions, and execution plans.

• Drive transformation by influencing without authority, building capability, scaling new ways of working, and sustaining adoption across customer, bottler, and cross-functional teams.

Qualifications

Education

• Bachelor’s degree in Supply Chain, Business, Operations, Logistics, Engineering, Analytics, or related field required; MBA, Master’s degree, or advanced certification in Supply Chain, Business Analytics, Operations, or related discipline preferred. Equivalent education and relevant experience may be considered.

Experience

• Experience operating at the intersection of customer strategy, supply chain execution, commercial priorities, bottler operations, and business transformation.

• Experience leading digital transformation, automation, analytics, AI-enabled decision support, or workflow improvement initiatives that deliver measurable service, productivity, cost-to-serve, or customer experience impact.

• Required: Minimum of 5 years of relevant experience in customer operations, supply chain, sales operations, route-to-market, or related business transformation roles.

• Preferred: 7+ years of progressive experience leading complex, cross-functional priorities across customers, internal teams, and operating partners.

Specialized Technical & Functional Skills

• Strong understanding of supply chain performance, service KPIs, replenishment dynamics, and route-to-market models across DSD, warehouse delivery, e-commerce, and emerging fulfilment channels.

• Ability to translate complex data, customer signals, operating constraints, and AI-enabled insights into clear recommendations, aligned decisions, and practical execution plans.

• Working knowledge of Power BI, AI-enabled analytics, automation, and decision-support tools that convert operational data into actionable insights and reduce manual effort.

• Ability to identify, prioritize, and embed scalable process, automation, and digital solutions that improve speed, consistency, adoption, and business impact.

• Skilled in stakeholder alignment, collaborative business planning, negotiation, project management, and portfolio management to move priorities from strategy through adoption.

What We’ll Do for You

• Elevate Your Leadership Impact: Drive strategic transformation connecting customers, bottlers, and Coca‑Cola operations, influencing how the system delivers best‑in‑class service and growth.
• Lead Digital Advancement: Take part in initiatives that harness AI, automation, and predictive analytics to redefine the future of operational excellence and beverage fulfillment.
• Collaborate Across Systems: Work alongside Sales, Supply Chain, Customer Operations, and global Commercial Strategy leaders to accelerate enterprise integration and innovation.
• Shape Strategic Outcomes: Gain exposure to executive decision‑making processes and transformational projects that support Coca‑Cola’s journey as a total beverage company.

Skills:

Pay Range:

Base pay offered may vary depending on geography, job-related knowledge, skills, and experience. A full range of medical, financial, and/or other benefits, dependent on the position, is offered.

Annual Incentive Reference Value Percentage:

Annual Incentive reference value is a market-based competitive value for your role. It falls in the middle of the range for your role, indicating performance at target.

Location(s):

City/Cities:

Travel Required:

Relocation Provided:

Job Posting End Date:

Our Purpose and Growth Culture:

We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what’s possible and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors – curious, empowered, inclusive and agile – and value how we work as much as what we achieve. We believe that our culture is one of the reasons our company continues to thrive after 130+ years. Visit Our Purpose and Vision to learn more about these behaviors and how you can bring them to life in your next role at Coca-Cola.