Front Desk Client Services Representative

NorthStar Behavioral Health is seeking an organized and professional Front Desk Client Services Representative to join our team. The Front Desk Client Services Representative plays a key role in creating a welcoming, respectful, and confidential environment for clients seeking behavioral health and clinical services. This position supports daily office operations, scheduling, and communication while ensuring a positive client experience.

Who We Are

NorthStar Behavioral Health is a full-service non-profit behavioral healthcare agency. Since 1976, NorthStar Behavioral Health has been assuring access, safety, and quality to our clients within Hamilton County and the Greater Cincinnati area. Every day, we support individuals on their journey to recovery, healing, and hope - and we're just as committed to creating a workplace where our employees can thrive. At NorthStar Behavioral Health, exciting things are happening! We are building our team as we prepare to move into a new state-of-the art facility this summer.

What We Offer

• Competitive Salary and Benefits Package, including health, dental, and employer-paid vision, life and long-term disability coverages – Employees are eligible the first day of the month after hire!
• Up to 3 weeks of Paid Time Off each year - We value work and life balance!
• 403(b) Retirement Plan - We help you plan for the future!
• Student Loan Forgiveness Program – We are qualifying employer for the Public Service Loan Forgiveness (PSLF) program!
• Professional Development, CEUs and Learning Access via Relias - We develop our employees!
• Supportive Work Environment - We lift each other up, celebrate wins and grow strong as a team!
• Purpose-Driven Work - We make a meaningful impact in our community every day!
• Employee Assistance Program - Another resource to help you personally!
• Employee Discount Program - Save on travel, retail and other services!

What We Require for the Front Desk Client Services Representative Role:

• High school diploma or equivalent.
• 2+ years of front desk, customer service, and medical office experience, preferably in a behavioral health setting.
• Strong communication and interpersonal skills.
• Basic computer proficiency (Microsoft Office and scheduling systems).
• Ability to pass a criminal background and drug screen.
• Current vaccination for tuberculosis (TB) or willingness to be vaccinated upon hire.

Key Job Responsibilities:

• Greet clients, visitors, and staff in a courteous and professional manner.
• Check clients in/out and verify appointment details.
• Answer phone calls, respond to inquiries, and direct calls appropriately.
• Schedule, confirm, and manage appointments using EHR systems.
• Collect and update client demographic and insurance information.
• Verify insurance eligibility and collect co-pays or balances at the time of service.
• Maintain accurate and confidential records in compliance with HIPAA and PHI.
• Process intake paperwork and ensure completeness of all required forms.
• Monitor and maintain a clean, organized reception area.
• Support administrative and clinical staff as needed, while supporting the organization’s core values of kindness, honesty, and respect.

NorthStar Behavioral Health is an Equal Employment Opportunity (EEO) Employer. Our hiring and employment decisions are made without regard to protected characteristics such as race, color, religion, sex, national origin, age, disability, or genetic information.