Cocktail Server

Description

Position Summary

Join the team behind the energy of Chinook Winds Casino Resort! As a Cocktail Server, you'll play a key role in creating memorable guest experiences by delivering exceptional service and expertly crafted beverages in a fast-paced, high-energy casino environment. You'll provide prompt, friendly, and attentive service by taking beverage orders, preparing select beverages, accurately operating beverage dispensing equipment, and delivering drinks throughout the casino floor and lounge. Every shift offers the opportunity to connect with guests, create memorable experiences, and be part of an energetic team that delivers outstanding hospitality. This role is perfect for someone who thrives under pressure, enjoys staying active, and takes pride in delivering efficient, personalized service that keeps guests coming back.

Essential Functions

• Deliver exceptional, high-energy guest service by creating a welcoming, engaging, and memorable experience for every guest.
• Provide prompt and efficient beverage service throughout the casino floor, lounges, and entertainment venues while maintaining exceptional accuracy and professionalism during high-volume periods.
• Greeting guests, take alcoholic and non-alcoholic beverage orders, answer questions, and make knowledgeable beverage recommendations.
• Confidently manage multiple guest and server orders simultaneously in a high-volume casino environment while maintaining composure and attention to detail.
• Maintain beverage stations by cleaning, organizing, and continuously stocking cups, mixers, garnishes, ice, beverages, and service supplies throughout each shift.
• Deliver beverages safely and efficiently while carrying full trays and maintaining a professional appearance and excellent service standards.
• Work assigned sections efficiently while anticipating guest needs and responding promptly to requests.
• Maintain constant awareness of guest activity to provide proactive service and maximize guest satisfaction.
• Prepare and serve beer, wine, fountain beverages, coffee, and other non-alcoholic beverages using beverage dispensing equipment and standardized service procedures.
• Accurately operate beverage dispensing equipment, ensuring beverage quality, consistency, and proper portion control.
• Serves snacks or food items to guests while ensuring timely and accurate delivery.
• Calculate guest totals, process payments accurately, and operate the Point of Sale (POS) system for cash, credit card, and beverage transactions.
• Verify guest identification and ensure all alcohol service complies with OLCC regulations and Chinook Winds Casino Resort policies.
• Monitor guest alcohol consumption and recognize signs of intoxication, taking appropriate action and notifying leadership when necessary to ensure responsible alcohol service.
• Performs all opening, closing, cleaning, and stocking responsibilities at the end of the shift.
• Adheres to all OLCC and Chinook Winds Casino Resort policies and procedures regarding alcohol service.  
• Maintains overall cleanliness and appearance of assigned beverage stations and service areas.
• Performs all opening, closing, cleaning, stocking responsibilities, and side work responsibilities.
• Work collaboratively with bartenders, servers, barbacks, and other team members to provide seamless guest service during high-volume operations, including bartending as business demands require.
• Performs all duties in accordance with Chinook Winds Casino Resort guest service standards and all applicable policies and procedures.
• Build product knowledge and confidently recommend beverages, promotions, casino events, and resort amenities to enhance the guest experience.
• Contribute ideas to improve service, operational efficiency, and the overall guest experience.
• Perform all other duties as assigned.

Requirements

Position Qualifications

WORKERS IN THIS POSITION MUST BE 21 OR OLDER

Competency Statements

• Guest Focus – Ability to creates memorable guest experiences through exceptional hospitality and service.
• Multitasking – Ability to successfully manage competing priorities in a fast-paced environment.
• Accuracy- Ability to deliver consistent beverage quality while maintaining attention to detail.
• Communication Skills- Ability to effectively communicate clearly and professionally with guests and team members in a busy environment.  
• Guest Oriented- Ability to take care of the guests’ needs while following company procedures. 
• Interpersonal - Ability to work collaboratively with a variety of personalities and individuals to ensure efficient operations and outstanding guest experiences.
• Judgment - The ability to formulate a sound decision regarding responsible alcohol service and guest interactions using the available information.
• Composure Under Pressure - Ability to maintain professionalism and efficiency during high-volume business periods.

Education

High school diploma or GED preferred.

Experience

• One year of experience in beverage service, serving, hospitality, casino, restaurant, or bar operations preferred.
• Previous high-volume food and beverage experience is strongly preferred.

Computer Skills

Experience with Point of Sale (POS) systems preferred.

Certificates & Licenses

• Must obtain a Siletz Tribal Gaming License
• Must have OLCC Alcohol Service permit before start date.
• Must have a Food Handlers Permit within 30 days of start date.
• Must obtain VIP (Visibly Intoxicated Person) Permit within 45 days of employment.

Other Requirements

• Knowledge of responsible alcohol service practices and OLCC regulations.
• Basic understanding of beer, wine, spirits, and non-alcoholic beverage offerings.
• Ability to accurately operate beverage dispensing equipment and maintain beverage quality standards.
• Strong guest service, communication, and interpersonal skills.
• Ability to work efficiently in a fast-paced, high-volume hospitality environment.
• Basic math, cash handling, and POS operation skills.
• Ability to safely carry beverage trays for extended periods and remain on your feet throughout the shift.
• Ability to remain on your feet for extended periods while providing exceptional service.
• Ability to work flexible schedules, including evenings, weekends, holidays, and special events.
• Knowledge of food safety and sanitation practices.

Physical Demands

• Stand Constantly
• Walk Constantly
• Sit Not Applicable 
• Handling/Fingering Constantly 
• Reach Outward Constantly
• Reach Above Shoulder Occasionally
• Climb Not Applicable 
• Crawl Not Applicable
• Squat or Kneel Frequently
• Bend Frequently

Lift/Carry

• 10 lbs or less Frequently
• 11-20 lbs Frequently
• 21-50 lbs Frequently
• 51-100 lbs Occasionally
• Over 100 lbs Not Applicable

Push/Pull

• 12 lbs or less Constantly 
• 13-25 lbs Occasionally
• 26-40 lbs Occasionally
• 41-100 lbs Occasionally

Other Physical Requirements

Vision: Near and Far

Sense of Sound

Sense of Smell

Sense of Taste

Walk up to 7 miles every 8 hours

Work Environment

Work will take place in a lively, fast-paced gaming environment with multiple distractions where guest interaction is constant, and service volumes are high. Some or all of work may take place on the gaming floor. The environment includes moderate to loud noise levels, frequent movement, and exposure to smoke while maintaining exceptional guest service and responsible alcohol service standards. 

Working Conditions

Conditions of employment include passing a pre-employment drug screen, a background investigation, and completing a 180-day introductory period.