Golf Shop Attendant

POSITION OBJECTIVE

Offers superior customer service while selling merchandise and assisting management in merchandising, inventory control, and special events preparation.

ESSENTIAL JOB FUNCTIONS

• Performs opening and closing procedures for the shop or store.
• Responsible for accountability of all sales and money transactions made.
• Collects applicable fees from patrons as they arrive.
• Makes reservations and assists customers on the phone as needed.
• Work with team and outside staff to ensure all play is accounted for.
• Assists with general cleaning of the shop.
• Assist with creating appealing displays.
• Assists with quarterly physical inventories.   

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel:

• Maintains flexibility to take on new and different tasks as directed by the Department Manager.
• Cross train to handle all racquet shop requirements.
• Incorporates safe work practices in job performance.
• Attends staff meetings.

EDUCATION/EXPERIENCE

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience
 

REQUIREMENTS

• Must be able to speak, read, write English.
• Must be able to read and write to facilitate the communication process.   
• Requires good communication skills, both verbal and written. 
• Must possess basic computational ability.   
• Must possess computer skills, including, but not limited to, accounting programs, Microsoft Office.
• Excellent interpersonal and sales-related skills.
• May be required to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form; to deal with problems involving several concrete variables in standardized situations.

PHYSICAL DEMANDS

• Most work tasks are performed indoors.  Temperature is moderate and controlled by hotel environmental systems.
• Must be able to sit at a desk for up to 8 hours per day.  Walking and standing are occasionally required.  Length of time of these tasks may vary from day to day and task to task. 
• Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis.
• Must be able to lift up to 50 lbs. occasionally, and 20 lbs regularly.
• Requires grasping, writing, standing, sitting, walking, repetitive motions, listening and hearing ability and visual acuity.
• Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees. 
• Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
• Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, electric typewriter, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly and other office equipment as needed.

WORK ENVIRONMENT

• Must be able to work effectively in a stressful environment, communicate with others, effectively deal with customers and accept constructive criticism from supervisors.
• Must be able to change activity frequently and cope with interruptions.