Client Service Representative/Veterinary Assistant

Your day-to-day responsibilities will include:

• Assist veterinarians and veterinary technicians with patient handling, restraint, examinations, and treatments.
• Provide compassionate care and monitoring for hospitalized and in-house patients under the direction of the veterinary medical team.
• Assist with preparing exam rooms, treatment areas, and medical supplies for appointments and procedures.
• Fill and prepare prescriptions as directed by veterinarians and licensed veterinary technicians.
• Support the medical team with daily clinical tasks, patient care responsibilities, and hospital projects.
• Observe patient behavior and communicate any concerns or changes to the veterinary team.
• Follow established hospital protocols for patient safety, sanitation, and infection prevention.

• Greet clients and their pets with a warm, compassionate, and professional approach.
• Answer incoming phone calls, respond to emails, and provide exceptional veterinary customer service.
• Serve as a liaison between clients, veterinarians, veterinary technicians, and other hospital staff.
• Respond to client questions, relay accurate messages, and communicate important information to the appropriate team members.
• Help create a welcoming and supportive experience for clients throughout their visits.

• Schedule and coordinate veterinary appointments, wellness visits, follow-ups, and procedures.
• Manage patient check-in and check-out while ensuring accurate client and patient information.
• Maintain organized, accurate, and up-to-date veterinary medical records in the hospital's practice management system.
• Assist with processing payments and completing administrative tasks as needed.
• Support efficient patient flow and communication between the reception and clinical teams.

• Maintain a clean, organized, and welcoming veterinary reception area, exam rooms, and treatment spaces.
• Assist with laundry, cleaning, sanitizing equipment, restocking supplies, and general hospital upkeep.
• Collaborate closely with veterinarians, veterinary technicians, assistants, and client service representatives to ensure efficient daily operations.
• Transition between front desk responsibilities and clinical support based on hospital needs.
• Contribute to a positive, supportive, and team-oriented work environment.

Skills Knowledge and Expertise

Skills & Qualifications

• Previous experience as a veterinary assistant, veterinary receptionist, veterinary client service representative, or animal hospital assistant strongly preferred.
• Minimum of 1 year of experience in a veterinary hospital or clinical setting strongly preferred.
• Strong verbal and written communication skills with a friendly, professional, and compassionate approach.
• Ability to multitask, prioritize responsibilities, and remain organized in a fast-paced veterinary environment.
• Comfortable working directly with animals and interacting with pet owners.
• Basic understanding of veterinary terminology, animal behavior, and safe patient handling preferred.
• Strong attention to detail when maintaining patient records, scheduling appointments, and handling administrative responsibilities.
• Ability to work collaboratively with both the medical and client service teams.
• Willingness to learn new skills and take on a variety of clinical and administrative responsibilities.
• Dependable, adaptable, and committed to providing excellent patient care and customer service.

Education & Physical Requirements

• High school diploma or GED required.
• Ability to safely lift and assist with animals or equipment weighing up to 50 lbs.
• Ability to stand, walk, bend, and move for extended periods throughout the workday.
• Comfortable working in a veterinary hospital environment with exposure to animals, cleaning products, and potential infectious diseases.
• Ability to perform both clinical and administrative responsibilities as hospital needs change.

Benefits

• Competitive Compensation – $18.00–$22.00/hour, based on experience, skills, and qualifications. 
• Comprehensive Training & Career Development – Gain access to ongoing learning opportunities and career growth programs. 
• Comprehensive Health Benefits – Medical, dental, and vision coverage to support your well-being. 
• Exclusive Pet Care Discounts – Significant savings on pet exams, treatments, and boarding. 
• Generous Paid Time Off – Recharge with paid vacation and personal days. 
• 401(k) with Company Match – Invest in your future with our retirement savings plan.