Valet Supervisor

Overview

Bags, a Metropolis company, is on a mission to make every moment matter for a world on the go. As part of the largest mobility network in North America, we combine innovative technology with a customer-first mindset to transform the travel experience—especially at airports. From curbside to gate, our services eliminate the stress of traditional travel by streamlining baggage handling, check-in, and other key touchpoints. With over 23,000 employees across 4,000+ locations in North America and Europe, we’re reimagining how people move through their journeys—saving time, reducing hassle, and ensuring every step feels effortless and efficient.

Responsibilities

The Valet Supervisor directly oversees the staff of Valet Attendants and Valet Dispatchers at a full service property. 

General Duties and Responsibilities:

• Coordinate the daily operation of the Valet
• Supervise employees
• Staff and schedule a busy 24/7 operation
• Safely park and retrieving guest vehicles
• Storing or retrieving guest belongings
• Assist guest with their luggage
• Respond to guest inquiries and requests in an efficient and professional manner

Qualifications

Required Qualifications

• Must be eligible to work in the United States.
• Must successfully pass the pre-employment criminal background screening.
• Must pass pre-employment Drug Testing process.
• Must successfully pass any other additional pre-employment background screening.
• Must successfully obtain and maintain airport badge.
• Needs to be familiar and comfortable with computers.
• Must be at least 18 years of age.
• Able to work in fast paced, high volume active guest service environment.
• Some college preferred
• At least one (1) year supervisory experience
• Experience in the hospitality, restaurant, tourism, retail industries is a plus
• On-site customer service and/or vendor services experience is preferred
• Excellent oral communication skills
• Computer experience preferred
• Must be able to handle multiple priorities simultaneously
• Follow company appearance guidelines.
• Uphold clients guest service guidelines and values.

Physical Requirements / Work Environment

• Ability to lift up to 50 lbs. frequently and up to 70 lbs. occasionally
• Must be able to work to work in outside weather conditions for the entire shift (hot, cold, humid, precipitation, etc.). Shifts will not be cancelled due to inclement or extreme weather conditions
• Ability to stand, walk, and jog at a swift pace on varying   elevations including stairs for duration for the entire scheduled shift
• Required to enter and exit vehicle of varying heights

Appearance Guidelines

Employees are expected at all times to present a professional business-like image, even when working behind the scenes. It is the policy of the Company that each employee’s dress, grooming, and personal hygiene should be appropriate to the work situation and be consistent with the Company’s business standards.

• For all male employees a fully grown in, well-maintained mustache, beard or goatee is permitted.
• No visible tattoos or body piercings are allowed. Any tattoos must be covered by your uniform or other means agreed upon by management.
• Clean & well maintained approved uniforms must be worn on shift
• Additional requirements as specified by management

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SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, disability or other classes protected by federal or state law. SP+ does not tolerate harassment of or retaliation against any employee or applicant on the basis of these characteristics, or because the individual exercised his or her EEO rights.

Right to Work Poster

SP+, a Metropolis Company, may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion. AEDTs are used to assist in assessing a candidate’s application relative to the required job qualifications and responsibilities listed in the job posting. 

As part of this process, SP+ retains data relevant to your candidacy, including personal information, for a period that is reasonably necessary for the use of the tool. If you are hired for the position, your data may become part of your employee records. 

If you are an applicant to a New York City job posting and wish to request an alternative selection process accommodation or have questions about our data retention policy, please contact Recruit@spplus.com. We are here to assist you. 

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