Ice Rink Technician (Seasonal) - The Ben Hotel

Why us?

At The Ben, West Palm Beach, every corner tells a story, and every connection creates opportunity. Inspired by the legacy of Byrd “Birdie” Dewey and her iconic Ben Trovato estate, our Autograph Collection hotel blends modern luxury with creativity, sophistication, and a spirit of individuality that feels Exactly Like Nothing Else.

Perched along the Intracoastal Waterway in the heart of downtown West Palm Beach, The Ben is more than a destination—it is a place where exceptional hospitality, meaningful connections, and memorable experiences come together. From Proper Grit, our signature whisky and supper club-inspired restaurant, to Spruzzo, our rooftop Mediterranean lounge with sweeping waterfront views, every space reflects the unique character and energy of our hotel.

At The Ben, luxury is more than a standard—it is a mindset. It is reflected in how we present ourselves, communicate with one another, anticipate guest needs, and take pride in even the smallest details. We believe exceptional hospitality begins with our people, and every associate, regardless of their role, contributes to creating an environment where guests feel genuinely welcomed and cared for.

We are looking for individuals who bring passion, creativity, professionalism, and a genuine desire to make a difference. Here, you will be part of a team that values individuality, celebrates collaboration, encourages growth, and empowers you to bring your best self to work every day.

At The Ben, you don't simply work in luxury—you become part of what makes it exceptional.

Job Overview

Behind every memorable winter experience is a team dedicated to making the magic happen. As an Ice Rink Technician, you play an essential role in maintaining the quality, safety, and performance of the ice rink, ensuring guests can enjoy a seamless skating experience throughout the Winter Wonderland season. This hands-on position combines technical expertise, mechanical skills, and proactive problem-solving to maintain optimal ice conditions in a dynamic outdoor environment. From daily ice resurfacing and skate maintenance to monitoring equipment and responding to changing weather conditions, your work directly contributes to the success of the operation. Success in this role requires attention to detail, a strong sense of urgency, and the ability to work independently while supporting a fast-paced team environment. Every surface maintained, every issue resolved, and every detail addressed helps create a safe, enjoyable, and memorable experience for our guests.

Responsibilities

• • Perform daily ice maintenance and resurfacing to ensure a smooth, consistent, and high-quality skating surface throughout operating hours.

  • Monitor ice conditions regularly, making necessary adjustments in response to outdoor temperatures, weather changes, and rink usage.

  • Operate and maintain ice resurfacing equipment and other rink maintenance tools in accordance with established safety and operational procedures.

  • Perform skate sharpening as needed, ensuring equipment is properly maintained and ready for guest use.

  • Conduct routine inspections of the ice surface, rink equipment, and surrounding operational areas to identify potential safety hazards or maintenance concerns.

  • Troubleshoot and address mechanical, ice quality, and equipment issues promptly to minimize operational disruptions.

  • Assist with basic mechanical repairs and maintenance, including refrigeration-related equipment, plumbing, and carpentry tasks within the scope of training and experience.

  • Monitor equipment performance and communicate maintenance concerns or operational irregularities to management.

  • Respond proactively to changing outdoor conditions to maintain ice quality and support safe rink operations.

  • Maintain clean, organized, and safe work areas, ensuring tools and equipment are properly stored and maintained.

  • Complete required maintenance logs, inspection records, and operational reports accurately and in a timely manner.

  • Collaborate with rink operations, hotel Engineering, and management teams to ensure smooth daily operations.

  • Demonstrate a strong sense of urgency when responding to operational needs, equipment concerns, and time-sensitive maintenance requests.

  • Support rink opening, daily operations, and closing procedures as directed by management.

  • Maintain a professional and service-oriented approach when interacting with guests, associates, and vendors.

Qualifications

Education/Formal Training

• High school diploma or equivalent preferred.

• Technical or vocational training in mechanical maintenance, refrigeration, or a related field is an asset.

Experience

• Previous experience in ice maintenance, ice resurfacing, skate sharpening, or mechanical work required.

• Familiarity with ice rink operations and maintenance procedures preferred.

• Experience working with refrigeration systems is beneficial.

• Basic plumbing and carpentry experience is an advantage.

• CPR and First Aid certifications preferred but not required.

Knowledge/Skills

• Strong understanding of ice maintenance techniques, resurfacing procedures, and equipment operation.

• Mechanical aptitude with the ability to identify, troubleshoot, and resolve equipment-related issues.

• Basic knowledge of refrigeration systems and their role in maintaining ice quality.

• Strong attention to detail and commitment to maintaining safe, high-quality ice conditions.

• Ability to work independently, take initiative, and manage responsibilities with minimal supervision.

• Strong problem-solving skills and the ability to make timely decisions in a fast-paced environment.

• Ability to prioritize tasks, meet deadlines, and respond to operational needs with urgency.

• Effective communication and teamwork skills.

• Willingness to follow established safety protocols, operational guidelines, and reporting procedures.

PHYSICAL DEMANDS

The physical demands described here are representative of those required to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

• Ability to stand, walk, bend, kneel, and move throughout the ice rink and surrounding areas for extended periods.

• Ability to operate ice maintenance equipment and use hand and power tools safely.

• Ability to perform repetitive movements associated with ice resurfacing, equipment maintenance, and skate sharpening.

• Ability to lift, carry, push, and pull equipment and supplies as required by assigned duties.

• Ability to work on or near slippery and wet surfaces while following appropriate safety precautions.

• Ability to perform physically demanding tasks in varying outdoor weather conditions.

WORK ENVIRONMENT

• Seasonal outdoor position supporting The Ben's Winter Wonderland ice rink.

• Exposure to varying temperatures, humidity, rain, wind, and other changing weather conditions.

• Work involves proximity to ice surfaces, refrigeration equipment, mechanical systems, and rink maintenance machinery.

• Fast-paced environment requiring flexibility, attention to detail, and prompt responses to operational needs.

• Schedule flexibility is required, including evenings, weekends, and holidays throughout the seasonal operating period.