Airport Systems Support Technician

Title: Airport Systems Support Technician

Location: Portland International Airport (PDX) - Portland, OR

Ever wanted to know more about working at an airport? Here is your chance to find out as ServiceTec, the leading independent provider of managed IT services to the aviation industry has an exciting recruitment opportunity for an Airport Systems Support Technician at Portland International Airport in Portland, OR. If you are looking for an exciting challenge whereby no two days are the same, then this position may be for you!

FLSA Status and Hours: This is a full-time, non-exempt position and requires onsite shift work. Candidates must be flexible to work within operational hours of 8:00 AM to 6:00 PM. On-call availability required.

Position Overview: The Airport Systems Support Technician provides on-site technical support to ensure the reliable operation, availability, and maintenance of the Common Use Passenger Processing (CUPPS) environment at Portland International Airport (PDX). The technician works closely with Port staff, airline representatives, and other stakeholders to maintain equipment, resolve trouble tickets, and manage system assets.

Responsibilities:

• Provide on-site technical support during scheduled hours to maintain the reliable operation and availability of the CUPPS environment, including MUSE, Common Use Self-Service (CUSS), SelfPass, and other Common Use technologies.
• Perform preventive and corrective maintenance, routine upgrades, and inspections of Common Use equipment, including workstations, monitors, printers, kiosks, mobile carts, and biometric cameras.
• Document, track, update, and close electronic trouble tickets, ensuring work activities and resolutions are accurately recorded.
• Escalate technical issues to Level 2/3 engineering teams or third-party vendors when they fall outside the scope of assigned responsibilities.
• Maintain accurate asset records and assist with inventory management for the Common Use environment.
• Deliver professional, courteous, customer-focused, and safe technical services while maintaining effective communication with Port staff, airline representatives, and vendors.
  

Qualifications:

• CompTIA A+, Network+, MCP (Microsoft Certified Professional).
• Knowledge of MS Windows and Windows based software required.
• Thorough knowledge of computer hardware diagnostics and repair required.
• Must possess excellent verbal and written skills.
• Possess excellent customer interaction skills.
• Must be a self-motivated individual who can perform with minimal direction, using sound judgment and creativity in solving highly complex technical problems.
• Must possess the ability to work in a stressful environment and use professional etiquette when dealing with Authority personnel and outside vendors.

Benefits:

• Excellent healthcare benefits: Medical and Dental
• 401K including an employer match 
• Paid time-off and sick leave
• Paid Military Leave

Join Our Team:

ServiceTec International, Inc. specializes exclusively in the provision of Managed IT Services to the world’s airport and airline industries, and have been doing so since 1989. We operate globally with headquarters in the UK and the USA, and offices in Canada, The Netherlands, Germany and Norway. We partner with airports and airlines of all sizes to manage, maintain, monitor and support business and mission critical IT systems. 

ServiceTec Culture: We’re a people-oriented company.  We value our employees, believing they should be treated fairly, with courtesy and respect. We believe people work better when they feel supported and know that there is a team behind them. We nurture talent and our philosophy is to promote from within if at all possible. We consistently recognize those employees who go "above and beyond.”

ServiceTec International, Inc. is an Equal Opportunity Employer and will comply with all applicable local, state, and federal statutes concerning equal employment opportunity with regards to all employees whether full time, part time, casual, temporary, and seasonal or contract. ServiceTec will not discriminate on grounds of sex, trans-gender status, sexual orientation, religion or belief, marital status, civil partnership status, age, race, ethnic origin, color, nationality, national origin, disability or on other grounds not prohibited by legislation. This policy applies to the process of recruitment and selection (both internal and external), promotion, training, conditions of work, pay and benefits and to every other aspect of employment, including general treatment at work and the processes involved in the termination of employment.