sr. technical product manager

Job Summary and Mission

At Starbucks, our mission is to inspire and nurture the human spirit - one person, one cup, and one neighborhood at a time. Starbucks Technologists work to achieve this mission through the use of cutting-edge technology delivered to our partners, customers, stores, roasters, and global communities.

This senior technical product manager will help shape and deliver technology that supports the operation and evolution of our coffeehouses. The role partners across business and technology teams to simplify complex workflows, modernize platforms, connect data and systems, and create intuitive experiences for partners and the teams that support our stores.

The successful candidate combines strong technical product management, platform and integration experience, and practical delivery leadership. Experience with coffeehouse or retail facilities, repair and maintenance, field service, supplier ecosystems, or other operational technology domains is a plus, but the role requires the versatility to work across a broader portfolio. The candidate should also bring experience with AI-assisted development and know how to translate emerging capabilities into secure, scalable, measurable products.

Summary of Key Responsibilities

• Own product strategy, roadmap, priorities, and measurable outcomes for a portfolio of technology supporting coffeehouse operations and enabling capabilities.
• Lead product planning and day-to-day decision making with business stakeholders, architects, engineering, UX, data, security, QA, operations, and other partner teams.
• Translate complex operational workflows and user needs into clear product requirements and scalable technical solutions.
• Lead product definition and delivery for custom enterprise applications and modernization initiatives, balancing business continuity, technical evolution, user experience, and adoption.
• Identify opportunities to apply AI and automation to simplify work, improve decision making, and create better partner and operational experiences.
• Apply AI-assisted and specification-driven development practices to improve requirement quality, accelerate delivery, strengthen traceability, and maintain alignment from business intent through implementation and validation.
• Create and maintain product specifications, process and data flows, functional and technical requirements, user stories, acceptance criteria, nonfunctional requirements, and release readiness criteria.
• Partner with engineering and architecture on end-to-end system design, APIs, cloud services, identity and access, integrations, data models, observability, security, and technical dependencies.
• Drive technical solutions for large or complex features independently; identify feasibility, constraints, tradeoffs, dependencies, and risks.
• Ensure engineering and QA have the context needed to estimate, build, test, release, and support features, including expected behaviors, edge cases, interfaces, and success measures.
• Prioritize the backlog and roadmap using customer and partner value, business outcomes, operational risk, data, architecture needs, and delivery capacity.
• Coordinate modernization, migration, integration transition, cutover, and change-management activities when evolving critical operational capabilities.
• Define product performance, adoption, reliability, and effectiveness measures and use insights to drive continuous improvement.
• Identify and resolve delivery blockers, escalate risks early, and coordinate mitigation across business and technology teams.
• Build strong relationships and communicate clearly with senior business and technology stakeholders and external partners.
• Coach and mentor team members on technical product management, product discovery, specification quality, delivery practices, and outcome-based planning.
• Stay current on AI, cloud technology, operational platforms, product delivery practices, and emerging capabilities; recommend innovations that are practical, secure, and aligned to business goals.