Manager of Volunteer & Docent Programs

Overview

Join our team as a Manager of Volunteer & Docent Programs and support the U.S. Coast Guard's new National Coast Guard Museum in New London, Connecticut by building and leading its volunteer and docent program. You will recruit, train and schedule volunteers, ensure every gallery and event has engaged, well-prepared support.

FWI is expanding rapidly and has been recognized as a 2024, 2025 and 2026 Top Workplace, offering excellent growth opportunities in a collaborative environment.

**Position is contingent upon contract award**

Work Schedule and Location:

On-Site:  Full-time, onsite at the National Coast Guard Museum in New London, CT. Some evening and weekend presence for events and volunteer shifts is likely. No travel required.

Responsibilities

• Recruit volunteers for docent, ambassador, education and administrative roles.
• Interview candidates and coordinate required vetting paperwork with the Coast Guard.
• Train volunteers on museum history, mission, visitor service and emergency procedures.
• Build shift calendars to cover peak hours and events, and track volunteer hours.
• Run appreciation events, milestone awards and regular volunteer newsletters.

Qualifications

Required: 

• Bachelor's degree in human resources, a social science, communications, or museum studies.
• 2+ years in volunteer management, community outreach, or program coordination.
• Experience with volunteer-management databases and understanding of volunteer vs. employee labor rules.
• Ability to pass a federal Tier 1 Public Trust background investigation.

Desired: 

• Certified in Volunteer Administration (CVA).
• Nonprofit or cultural-institution experience.
• Comfort leading large orientations and representing the museum externally.
• Skill managing diverse personalities and designing recognition programs.

Why Join Our Team

At FWI, we place the highest importance on creating an exceptional employee experience. You'll have opportunities to achieve your career aspirations through internal promotions, professional development, and other recognition and rewards programs. Join our team and take advantage of the many benefits we offer, including:

• Health Insurance
• Dental Insurance
• Vision Insurance
• Long-term and Short-term Disability Insurance
• Life Insurance
• 401(k) Plan
• Holiday Pay
• Paid Time Off

FWI is an Equal Opportunity Employer, including disability/vets. 

Pay Range

Negotiable