Sales Support Representative

Overview

JOB SUMMARY

Located in Green Bay, Wisconsin and reporting to the VP of Sales, the Sales Support Representative is responsible for providing administrative, operational, and customer service support to the beef sales team. This position serves as a key liaison between sales, customers, operations, transportation, and accounting to ensure accurate order processing, timely deliveries, inventory management and customer service. Additional responsibilities include supporting daily sales activities by managing customer orders, maintaining account information and facilitating communication between internal departments. This role helps to ensure customer expectations are met while supporting sales objectives. Will provide strong organizational skills, communication and problem-solving ability to manage multiple priorities in a fast-paced environment.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• Sales Support and Administration
  • Enter and update customer orders accurately and efficiently using third-party vendor and proprietary systems.
  • Maintain new and existing customer information.
  • Prepare sales reports, pricing sheets, customer presentations.
  • Assist sales representatives with quotes, bids, and other customer requests as needed.
  • Support new customer onboarding and account setup activities.
  • Communicate delivery changes, delays, and other updates with customers and internal team.
  • Support sales team by identifying inventory opportunities and aging inventory.
  • Support initiatives related to customer growth and operation efficiency.
  • Monitor customer orders from entry through shipment and delivery.
  • Assist Sales Management with forecasting, reporting, process improvements, and achievement of business targets.
  • Maintain strong customer relationships through responsive and proactive communication.
  • Create ad hoc reports upon request.
  • Support accounts receivable activities to ensure adherence to contractual payment terms.
  • Maintain sales documentation, controlled records, standard operating procedures, and work instructions.

Qualifications

QUALIFICATIONS, KNOWLEDGE, SKILLS, AND EXPERIENCE

• Associate or Bachelor’s Degree in business, agriculture, finance, economics, or a related field preferred. Equivalent industry experience may be considered.
• 3+ or 5+ years’ of sales support experience (supporting an internal and/or external protein sales team preferred.)
• SAP and ERP system experience preferred.
• Advanced Microsoft product(s) skills including Excel, Word, Power Point, and Outlook.
• Experience presenting information and communicating effectively with customers, vendors, and internal stakeholders

ADDITIONAL SKILLS/EXPERIENCE/REQUIREMENTS

• Strong written, verbal, analytical, and interpersonal communication skills.
• Proven ability to manage multiple priorities, meet deadlines, and work effectively in a fast-paced environment.
• Demonstrated problem-solving and decision-making capabilities.
• Strong customer service and relationship management skills.
• High attention to detail and accuracy.
• Ability to work collaboratively across multiple departments and Sales Team members.
• Familiarity with boxed beef, variety meats and understanding of beef market fundamentals.
• Demonstrated ability to support sales growth through responsive communication and customer support.
• Ability to communicate professionally with customers, sales team, operations, logistics and accounting team.
• Self-motivated with a strong work ethic and sense of urgency.
• Positive attitude and willingness to take on additional responsibilities and grow within the organization.

INTENT AND FUNCTION OF JOB DESCRIPTIONS

Job descriptions assist organizations in ensuring that the hiring process is fairly administered and that qualified employees are selected. All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions.

In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.

Summary

American Foods Group, LLC is a privately held beef processing company headquartered in Green Bay, WI.  As the 5th largest beef processing company in the U.S. we employ over 4,500 employees, ship over 5 million pounds of beef every day and export to countries around the globe. We appreciate our employees and reward them for a job well done. American Foods Group, a "hire to retire" type of company.

What we offer:

• Competitive total compensation package for you and your family.
• Excellent benefit plan.  Benefits include: Health and Wellness Clinic, Health, Dental, Vision, Life Insurance, Flex Spending Accounts, Voluntary Benefits, PTO, 401k, Long & Short Term Disability, Discount Meat Purchase Program, and more!  

Check Out the Green Bay, WI Area!

Improve your quality of life by residing in Green Bay, Wisconsin, a stunning Wisconsin city on the bay of Lake Michigan. Green Bay is known around the world for contributions to industry and agriculture, the smallest city to host a National Football League team known as the Green Bay Packers, and the area boasts a progressive atmosphere from industrial parks to shopping districts.

The area also offers:

• Arts and culture including exceptional performing arts facilities, museums and visual art galleries
• Family fun such as the NEW Zoo, Bay Beach Wildlife Sanctuary, and the Bay Beach Amusement Park
• Tours of the finest wineries & breweries, the Packers Hall of Fame, and more

Try to convince us that there is a better place to live and work other than American Foods Group, LLC in Green Bay, Wisconsin!