Maintenance Manager

Job Title

Job Description Summary

Job Description

Our Purpose:  

At C&W Services, we believe that Better Never Settles. We are committed to fostering a positive impact globally by empowering extraordinary people to deliver remarkable results. Join our team and make a difference. 

C&W Services provides compelling benefits, including: 

• A Safety-First Culture 
• Dynamic, high-performing environments 
• Training, Development, and Advancement Opportunities
• Weekly Pay
• Comprehensive Benefits starting on your first day

Role Overview 

As a Maintenance Manager (MM), you will lead maintenance and facility support activities at a single high-complexity site. This role is critical to fostering a “People First” culture and ensuring the safe execution of work, team development, and operational excellence. You will mentor and develop site leaders, collaborate with Regional Maintenance Managers (RMMs) and Senior Maintenance Managers (SMMs), and drive alignment with C&W Services' and our client’s strategic goals. 

MMs play a pivotal role in driving key performance metrics, promoting a culture of safety, and ensuring seamless operations. With direct leadership over Assistant Maintenance Managers (AMMs), you will create an inclusive environment that prioritizes employee growth, operational efficiency, and continuous improvement. 

Key Responsibilities:  

1. Leadership and Strategy 

• Lead and align Assistant Maintenance Managers (AMMs) and site teams with company and client goals.
• Clearly communicate the company’s vision, mission, and strategy to foster operational alignment and engagement.

2. Employee Development 

• Mentor and coach AMMs to build a pipeline of future leaders.
• Support succession planning and career development through coaching, feedback, and performance evaluations.
• Foster an inclusive and innovative team atmosphere where employees are encouraged to contribute ideas and improvements.

3. Safety Leadership 

• Champion a safety-first culture by ensuring compliance with safety protocols and training completion.
• Partner with Regional Safety Specialists to address challenges and achieve safety milestones.
• Take ownership of safety incidents, managing cases from identification to resolution.
• Conduct and oversee regular safety audits and touchpoints.

4. Operational Excellence 

• Drive performance in preventive and predictive maintenance programs to maximize uptime and equipment reliability.
• Monitor KPIs such as Safety Leadership Index (SLI), Overall Equipment Effectiveness (OEE), and PM/PdM completion rates.
• Ensure timely resolution of Site Issue Management (SIM) tickets and execution of Permanent Corrective Actions (PCAs).

5. Client Collaboration 

• Build and maintain strong relationships with site leadership to align goals and address operational needs.
• Participate in Quarterly Business Reviews (QBRs) to identify improvement opportunities and foster collaboration.

6. Administrative Oversight 

• Maintain compliance with timesheets, travel, and expense reports.
• Verify team completion of all required training within specified timeframes.
• Ensure accurate record-keeping in systems and completion of all Root Cause Analyses (RCAs) within established deadlines.

Basic Qualifications 

• Bachelor’s degree in Industrial Maintenance, Engineering, Management, or a related field, or equivalent work experience.
• 5+ years’ experience in maintenance management, with expertise in predictive and preventive maintenance.
• Proven leadership skills with the ability to manage multiple teams or a single high-complexity site.
• Proficiency in Microsoft Office Suite and Computerized Maintenance Management Systems (CMMS).
• Availability to provide 24/7 support with flexibility to travel as needed.

Preferred Qualifications: 

• Experience working in high-volume, fast-paced environments such as fulfillment centers, manufacturing, or logistics.
• Certification in maintenance management or reliability (e.g., CMRP, CRL, PMP).
• Familiarity with data analysis tools (e.g., Tableau, Power BI) and the ability to use them for strategic decision-making.
• Demonstrated success in managing multi-site operations and large teams across diverse geographic locations.
• Expertise in fostering cross-functional collaboration with stakeholders, including clients, corporate teams, and site operations.

Physical Demands: 

• Ability to lift up to 50 lbs., crouch, kneel, bend, and reach to install or move equipment, including the use of aerial lifts or ladders.
• Ability to perform tasks wearing Personal Protective Equipment (PPE), such as hard hats, face masks, face shields, and composite toe shoes.
• Ability to walk 6-12 miles daily, including climbing stairs or navigating multiple floors, to facilitate work across sites.
• Ability to work in warehouse environments with fluctuating temperatures and type on a computer for 1-2 hours daily.

Why C&W Services? 

We’re a global organization with a people-first approach, offering: 

• Comprehensive Benefits: Medical, dental, vision, and more, starting from day one.
• Career Growth: Training, development, and advancement opportunities.
• Inclusive Workplace: Recognized as a Best Place to Work by the Human Rights Foundation.
• Work-Life Balance: Paid time off, holidays, and flexible benefits for growing families.
• Global Presence: Over 400 offices in more than 60 countries, providing opportunities to make a difference globally.

Benefits: 

• Comprehensive Core Benefits: Medical, dental, vision, life and AD&D insurance, disability insurance, wellness programs, employee assistance programs, and access to virtual healthcare for you and your family.
• Support for Growing Family Benefits: Enjoy paid parental leave and access to emergency backup care to support your family when it matters most.
• Paid Time Off: Take advantage of paid time off, sick time, and holidays to recharge and maintain a healthy work-life balance.
• Retirement Savings: Build your future with our 401(k)-match program, featuring immediate vesting to help you save with confidence.
• Supplemental Medical Benefits: Enhance your protection with optional critical illness insurance, accidental insurance, and hospital indemnity insurance.
• Pre-Tax Benefits: Save on everyday expenses with commuter benefits, Health Savings Accounts (HSA), and Flexible Spending Accounts (FSA).
• Home & Family Protection: Access auto & home insurance, legal benefits, identity theft protection, pet insurance to safeguard what matters most.

What’s Next? 

Ready to elevate your career? Apply today and join a team dedicated to safety, excellence, and making a difference! 

C&W Services is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities.  Discrimination of any type will not be tolerated. 

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at C&W Services, please call the ADA line at 1-888-365-5406 or email Accommodations@cushwake.com. Please refer to the job title and job location when you contact us.