Systems Engineer (Springfield, Tennessee)

Position Summary

The Site Systems Engineer serves as the primary IT resource for the Springfield, Tennessee location, providing a combination of infrastructure engineering, systems administration, and end-user support. This role supports VMware, Microsoft 365, Intune, networking, backup and recovery, and day-to-day IT operations while partnering with the broader IT Infrastructure team on strategic projects and technology initiatives.

The ideal candidate possesses 3-5 years of progressive IT experience and enjoys balancing infrastructure administration with hands-on user support. This role requires strong technical expertise, excellent customer service skills, and the ability to work independently in a highly visible onsite IT position.

This position operates as part of a larger IT Infrastructure team primarily based at the company's headquarters in Huntersville, North Carolina and requires periodic travel for collaboration, planning, training, and project activities.

Key Responsibilities

Infrastructure & Virtualization

• Deploy, configure, and maintain VMware vSphere environments.
• Manage ESXi hosts, virtual machines, storage, clustering, and performance optimization.
• Administer and support Dell PowerEdge server infrastructure, including firmware updates, hardware lifecycle management, monitoring, and troubleshooting.
• Support Windows Server and Azure Virtual Machine environments.
• Perform operating system patching and maintenance for on-premises servers and Azure Virtual Machines.
• Support server lifecycle management, upgrades, migrations, patching, and decommissioning.
• Monitor and maintain storage systems supporting virtualization workloads.
• Administer and support UPS infrastructure, including monitoring, alerting, battery replacement planning, and graceful shutdown integration.
• Maintain server room and network closet equipment to ensure reliability and availability.
• Monitor infrastructure performance and proactively resolve issues.
• Assist with infrastructure planning, modernization, business continuity, and disaster recovery initiatives.

Microsoft 365 & Endpoint Management

• Administer and support Microsoft 365 services, including: 
  • Microsoft Teams
  • Exchange Online
  • SharePoint Online
  • OneDrive for Business
  • Microsoft Entra ID
• Administer Microsoft Intune endpoint management solutions.
• Manage device compliance policies, configuration profiles, application deployment, and endpoint configurations.
• Deploy and support Windows Autopilot provisioning and endpoint lifecycle management.
• Support user onboarding, offboarding, licensing, and account administration.
• Administer and troubleshoot Microsoft 365 services, endpoint management solutions, and user access issues.

Network Administration

• Support and troubleshoot Fortinet infrastructure, including FortiGate firewalls, FortiSwitches, and FortiAP wireless solutions.
• Support Cradlepoint routers and cellular connectivity solutions.
• Troubleshoot WAN, VPN, LTE/5G, wireless, and site connectivity issues.
• Assist with network upgrades and infrastructure projects across multiple locations.
• Maintain network documentation and participate in infrastructure improvements.
• Collaborate with vendors and other IT team members to resolve network and connectivity issues.

• Support IDF/MDF infrastructure, structured cabling, rack equipment, fiber connectivity, and environmental monitoring systems.

Backup & Disaster Recovery

• Administer and support Veeam Backup & Recovery environments.
• Administer and support Azure Backup services for cloud workloads.
• Monitor backup jobs and perform restore operations.
• Conduct periodic backup validation and disaster recovery testing.
• Support recovery efforts for VMware, physical server, Microsoft 365, and Azure workloads.
• Maintain backup, recovery, and business continuity documentation.
• Assist with disaster recovery planning and operational readiness.

Help Desk & End User Support

• Serve as the primary onsite IT support resource for the Springfield, TN facility.
• Provide day-to-day help desk support for employees including hardware, software, printers, mobile devices, networking, and Microsoft 365 issues.
• Troubleshoot desktops, laptops, tablets, printers, scanners, mobile devices, and peripherals.
• Install, configure, deploy, and support end-user hardware and software.
• Support conference room technology, Teams meetings, Teams Rooms, and audiovisual equipment.
• Respond to, track, and document incidents, requests, and changes through ServiceNow.
• Escalate complex issues when appropriate while maintaining ownership through resolution.
• Deliver exceptional customer service and technical support to employees at all levels of the organization.
• Participate in after-hours maintenance and support activities as required.
• Support operational technologies including barcode scanners, label printers, mobile computing devices, and other business-critical production systems.

Documentation & Process Improvement

• Create and maintain SOPs, technical documentation, network diagrams, system inventories, and support procedures.
• Develop and update operational standards and best practices.
• Identify opportunities for automation, standardization, and process improvement.
• Participate in infrastructure projects and technology initiatives.
• Maintain accurate asset and configuration records.

Travel Requirements

• This position is based in Springfield, TN.
• Periodic travel to the company's headquarters in Huntersville, NC and other company locations may be required.
• Travel to headquarters is typically expected once per quarter (up to four times per year) for team meetings, training, project collaboration, and planning activities.
• Additional travel may be required to support infrastructure projects, technology deployments, and business initiatives.

Required Qualifications

Experience

• 3-5 years of progressive IT experience.
• Minimum 2-3 years of systems administration, infrastructure support, or engineering experience.
• Experience supporting Windows-based enterprise environments.
• Experience supporting VMware environments.
• Experience providing hands-on help desk and end-user support.
• Experience supporting Microsoft 365 and endpoint management platforms.
• Experience supporting enterprise networking technologies.
• Experience with ServiceNow or similar IT service management platforms.
• Experience supporting users in an onsite operational environment.

Technical Skills

• VMware vSphere / ESXi
• Dell PowerEdge Servers
• Windows Server Administration
• Microsoft 365 Administration
• Microsoft Intune
• Windows Autopilot
• Microsoft Entra ID
• Azure Virtual Machines
• Azure Backup
• FortiGate, FortiSwitch, and FortiAP
• Cradlepoint Routers
• Veeam Backup & Recovery
• ServiceNow
• PowerShell scripting (preferred)
• Strong troubleshooting and problem-solving abilities

Preferred Qualifications

• Bachelor's degree in Information Technology, Computer Science, or related field.
• Experience working in agricultural, greenhouse, manufacturing, distribution, logistics, warehouse, or production environments.
• Experience supporting multiple locations and remote sites.
• Experience supporting Microsoft Azure infrastructure, including virtual machines, backup, and disaster recovery services.
• Experience with infrastructure monitoring and alerting platforms.
• Experience supporting enterprise wireless networks.
• Experience working independently in a highly visible IT role.
• Bilingual in English and Spanish highly preferred.
• Ability to communicate technical information effectively with a diverse workforce in both English and Spanish is considered a strong asset.

Preferred Certifications

Candidates are not expected to possess every certification listed below. Equivalent experience will be considered.

Microsoft

• Microsoft Certified: Azure Administrator Associate (AZ-104)
• Microsoft Certified: Endpoint Administrator Associate (MD-102)

VMware

• VMware Certified Professional - Data Center Virtualization (VCP-DCV)

Fortinet

• Fortinet Certified Associate (FCA)

Veeam

• Veeam Certified Engineer (VMCE)

Service Management

• ServiceNow Certified System Administrator (CSA)

General IT

• CompTIA Network+
• CompTIA Security+

Success Profile

The ideal candidate is a well-rounded IT professional who enjoys both infrastructure administration and customer support. They are comfortable managing infrastructure, virtualization, Microsoft 365, endpoint management, networking, backup and recovery technologies while also providing exceptional support to end users and business operations.

They are self-motivated, customer focused, and capable of serving as the primary onsite IT presence for the Springfield location while collaborating closely with the broader IT Infrastructure team based in Huntersville.

Strong communication skills are essential. Bilingual English/Spanish communication skills are considered a significant advantage given the diverse workforce supported by this role.

Expected Work Mix

• 60-70% Infrastructure Engineering & Systems Administration
• 30-40% Help Desk & End User Support

Why Join Us

• This role is ideal for a Systems Engineer looking to take the next step in their career by gaining ownership of infrastructure, virtualization, endpoint management, networking, and backup technologies while remaining closely connected to business operations and end-user support. The position offers the opportunity to make a meaningful impact at a growing operation while working alongside an experienced infrastructure team supporting multiple locations.
• This role provides a clear path for continued professional growth through hands-on exposure to enterprise infrastructure, cloud platforms, networking, virtualization, and operational technology across multiple locations.

Disclaimer

• This job description is intended to describe the general nature and level of work performed by employees assigned to this position. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications. Management reserves the right to modify, add, or remove responsibilities as business needs change.
• EOE - All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, disability or veteran status.
• 
  
• I have reviewed, understand, and accept the essential responsibilities of this position.