Care Coordinator

Are You E.P.I.C?!

Do you bring Empathy, Passion, Integrity, and Commitment to everything you do? If you’re someone who loves helping people, building relationships, solving problems, and keeping things organized, you may be exactly who we’re looking for!

At Health System Services, we’re passionate about healthcare and the people we serve. As a Care Coordinator – Facilities, you’ll play an important role in supporting our skilled nursing facility clients and the healthcare professionals who care for their patients. You’ll be a key point of contact for nurses and facility staff, helping coordinate medical equipment and supply needs, answer questions, and make sure everyone has the information and support they need to provide quality patient care.

What You’ll Do

• Be the Go-To Person: Provide friendly, reliable support to nurses and staff at skilled nursing facilities, helping address questions and coordinate medical equipment and supply needs.
• Keep Things Moving: Answer incoming phone calls and emails, respond to requests, and follow up to make sure questions and concerns are addressed.
• Build Strong Relationships: Develop and maintain positive relationships with facility staff and healthcare professionals by providing consistent, dependable support.
• Coordinate Care: Work closely with facility teams and internal departments to help ensure patients receive the equipment, supplies, and services they need.
• Get Into the Details: Review medical records and patient care plans as needed to support accurate and effective service coordination.
• Stay Organized: Enter information into electronic medical record systems and other digital platforms while keeping client records accurate and up to date.
• Be a Resource: Educate facility staff about our services, products, resources, and procedures to help them get the support they need.
• Keep Learning: Stay up to date on new programs, products, and equipment so you can confidently assist our clients.
• Deliver E.P.I.C. Service: Bring empathy, passion, integrity, and commitment to every interaction with facility staff, healthcare professionals, and teammates.

What You Bring

• A People-First Attitude: You’re friendly, compassionate, professional, and genuinely enjoy helping others.
• A “Let’s Figure It Out” Mindset: You’re proactive, resourceful, and willing to find solutions when questions or challenges come up.
• Organization Skills: You can manage multiple requests, conversations, and priorities while keeping track of the details.
• Communication & Empathy: You communicate clearly and professionally and know how to make people feel heard and supported.
• Team Spirit: You enjoy collaborating with others and understand that great patient care takes a team.
• Attention to Detail: You’re comfortable reviewing information, entering data, and making sure things are accurate.
• Adaptability: You’re open to learning new systems, programs, and processes and can adjust as priorities change.
• Healthcare or Customer Service Experience: 2–5 years of customer service and administrative experience in the healthcare field is strongly preferred.
• Technology Skills: You’re comfortable using computers and learning electronic record systems and other digital tools.
• Minimum Education: High School Diploma or GED required. An associate degree or relevant healthcare or customer service experience is preferred.

What You Get – Benefits That Go Beyond the Basics

• Comprehensive Health Coverage – Medical, Dental, and Vision insurance to keep you and your family well.
• Future-Ready Retirement Plan – 401(k) with a 3% company contribution after one year and 1,000 hours worked.
• Time to Recharge – Generous PTO, vacation, and 9 paid holidays.
• Extra Support When You Need It – Optional Short-Term Disability, company-paid Long-Term Disability, and a free, confidential Employee Assistance Program.
• Education That Pays Off – Exclusive tuition reimbursement program with Niagara University, including savings on master's degree programs.
• Be Part of Something Bigger – Join an organization that values giving back through community programs and making a difference in the lives of others.

Compensation

• $18.00 - $24.00 per hour, depending on experience

Shift

• Monday - Friday, 8:30am to 5:00pm

Location

• Based in Niagara Falls, NY with a potential transition to Tonawanda, NY.