Director CCAP Boston

The Director of Career & Community Access Programs is responsible for the overall management and administration of all employment and community based day support services at HOPe’s Boston sites. This includes 2-3 classrooms located at JVS headquarters and operations of Without Walls. The primary job functions include planning, budgeting, staffing, day-to-day management of services deliveries, and assessment of services to ensure individual’s needs are met with high quality activities and opportunities. Under the direction of the Sr. Director of CCAP and in collaboration with CCAP Partner, Jewish Vocational Services, the CCAP Director participates in finding and maintaining meaningful paid employment, volunteer and enrichment opportunities.

Essential Duties and Responsibilities 

The following represents a list of essential duties and responsibilities; other duties may be assigned as required. 

• Sets program schedules and curriculum based on aggregate member goals and interests

• Develops lesson plans in collaboration with Case Managers

• Performs periodic audits of member files including ISP paperwork and member goals

• Supervises Case Managers and Leads 

• Works with the Senior Director of CCAP to develop content for quarterly activities.

• Manages talent pipeline, prescreens candidates, works with Case Managers in hiring

• Conducts New Hire Orientation

• Sets training plans, monitors compliance

• Tracks, approves and maintains accurate billing and monitors program utilization 

• Provides feedback and guidance for Without Walls

• Display professional attitude and behavior, being courteous, empathetic, helpful, and positive in all interpersonal interactions.

• Demonstrate a high regard for each person and sensitivity for cultural values, expectations and goals of individuals, families, staff, and others.

Other Duties 

• Assist Development and Marketing in securing funding and promotion for CCAP and the organization as a whole.

Managerial Responsibilities 

• Supervises 4-8 direct reports. Coach and support staff in goal management and reporting. 

• Set performance goals and project deadlines.

• Organize workflow, delegate work to employees, track progress and provide constructive feedback and coaching. 

• Monitor employee productivity, address concerns with work quality, and other concerns in an effective, timely manner.

• Ensure employees adhere to company policies. 

• Conduct performance reviews, motivate team members and create strategies to boost productivity.

• Identify and ensure the completion of training plans, licenses/certifications and professional development.

• Contributes to team effort by accomplishing related results as needed.

• Minimum Required Technical Skills and Qualifications

• 3+ years of leadership experience in human services

Education/Certifications/Licensure

• Bachelor’s Degree 

• Maintain First Aid/CPR

• Maintain MAP

Language Skills

• Ability to read, analyze, and interpret professional papers, technical procedures, or governmental regulations. 

• Ability to write reports, business correspondence,and procedure manuals. 

• Effective verbal communication.

Physical Demands

The physical demands and environmental factors described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to see and read fine print; will have close visual contact with a computer monitor constantly.

• Must be able to communicate utilizing a telephone.

• Must have the mobility to allow access to all parts of the Easton and Boston office, as well as meet with members, staff and community partners out in the community.

• Must be willing and able to learn all necessary computer functions.

• While performing the duties of this job, the employee is continuously required to sit and talk or hear, occasionally required to lift boxes weighing at least 20 lbs., and may use repetitive wrist and hand motions involved in sorting and handling documents.