IT Support Technician

Description

The IT Support Technician serves as the primary frontline support contact for Truxton employees, providing timely assistance with workstation, software, mobile device, printer, telephony, account access, and remote connectivity issues. This role supports day-to-day IT operations, assists with onboarding and offboarding, maintains user access and equipment records, coordinates with managed service providers and vendors, and contributes to IT documentation, training, cybersecurity awareness, and operational improvement initiatives.

WHAT YOU WILL BE DOING

Device Support & Troubleshooting

• Providing responsive technical support for employees across hardware, software, mobile devices, phones, printers, and connectivity.
• Troubleshooting issues, resolving requests, and coordinating escalations with vendors or managed service providers when needed.
• Assisting with onboarding, offboarding, equipment setup, access changes, and user support documentation.
• Maintaining accurate records for technology assets, support requests, user access, and IT procedures.

IT Support Tasks

• Supporting cybersecurity, compliance, audit, and training-related activities as part of daily IT operations.
• Contributing to technology projects, process improvements, documentation, and employee-facing support resources.
• Building strong working relationships across departments while delivering professional and service-oriented IT support.
• Performing other duties as assigned.

Requirements

Attributes and Abilities

• Strong customer service mindset with the ability to communicate clearly and professionally with employees at all levels.
• Strong troubleshooting skills and the ability to diagnose issues, gather facts, document findings, and follow through to resolution.
• Detail-oriented and organized, with the ability to manage multiple tickets, requests, onboarding tasks, and documentation updates.
• Comfortable working independently while also collaborating with internal teams, vendors, managed service providers, and department leaders.
• Willingness to learn new systems, support evolving technology needs, and contribute to process improvement.

Experience and Skills

• Highly proficient in network, hardware, and software troubleshooting.
• Experience with Microsoft 365 business applications and cloud productivity tools, including SharePoint, Power Platform, Power BI, Microsoft Fabric, Teams, and Copilot.

Education and Designations

• Bachelor’s Degree in IT or other disciplined study, and/or experience in the IT industry.

ABOUT TRUXTON

WHO WE ARE

Truxton is a premier provider of wealth, banking, and family office services for wealthy individuals, their families, and their business interests. Serving clients across the world, Truxton’s vastly experienced team of professionals provides customized solutions to its clients’ complex financial needs. Founded in 2004 in Nashville, Tennessee, Truxton upholds its original guiding principle: do the right thing. Truxton Trust Company is a subsidiary of financial holding company, Truxton Corporation (OTCPK: TRUX).

MISSION STATEMENT

To do the right thing every day, putting our clients’ interests first, with distinctive, comprehensive financial solutions that protect and promote client prosperity and quality of life.

WHAT WE OFFER

• 401k + company match
• Medical, life, dental, vision insurance
• Paid federal holidays and vacation
• Employee assistance program (EAP)
• Support towards continued learning and industry certifications

WHY YOU SHOULD WORK HERE

• Truxton is a highly profitable and growing company that has been recognized by American Banker as the 7th best community bank (top-ranking TN bank) based on 3-year ROAE
• Opportunities to grow your expertise, take on new challenges, and gain exposure to a wide range of sophisticated work
• Because we are a smaller company, you will have the opportunity to chart your own course and contribute to initiatives that go beyond your job title
• Opportunities for incentive bonuses through new business referral