Clinical Coordinator - MA or LPN

Clinical Coordinator - Medical Assistant or LPN

POSITION SUMMARY:

Under the general direction of the Medical Director, the Clinical Coordinator supports the wellbeing of all Family Health Center patients by ensuring timely communication, action, and follow up on a wide variety of patient­ related concerns. The Clinical Coordinator functions as a liaison between patients and members of the care team through communication (via phone, fax, electronic health record, in-person, or otherwise), carrying out provider instructions (i.e., communicating lab results, refilling prescriptions, etc.), and maintaining meticulous documentation.

DUTIES AND RESPONSIBILITIES:

• Collaborate with internal and external care team members to promote patient safety and to optimize patient health outcomes.
• Prioritize tasks based on patients' immediate needs and organizational priorities.
• Answer patient phone calls, gather patient-reported information, and orchestrate timely follow up on a wide variety of patient needs.
• Support the patient care team by maintaining accurate patient records, sending and receiving faxes, and following up on patient-centered tasks such as medication refill requests.
• Notify patients of lab results (both normal and abnormal results, as indicated and under ,the direction of a provider).
• Document clinical actions in the electronic health record (EHR) and organize documentation so that patient records are accurate, complete, and accessible.
• Utilize the EHR to schedule appointments, communicate with members of the care team, and provide patient education and/or recommendations as outlined by a provider.
• Support and adhere to administrative and clinical policies and procedures.
• Function as a patient advocate.
• Participate in routine competency training, in-service education, and departmental meetings.
• Seek clarification regarding patient concerns and/or care team instructions, as indicated.
• Serve on committees or special teams, as designated by supervisor.
• Participates in organization- and department-specific continuous quality improvement initiatives.
• Assist with the orientation of new personnel.
• Adhere to all local, state, and federal laws and regulations.
• Perform other related work, as assigned.

COMPETENCIES:

Collaboration

• Be willing to make decisions, resolve conflicts, and complete work assignments in a timely manner.
• Effectively communicate both verbally and non-verbally to a wide variety of audiences.
• Welcome feedback and contribute to a positive, team-oriented environment.
• Actively participate in meetings by using listening skills and keeping an open mind.
• Give recognition to others for excellent quality care and/or customer service.
• Act as a team player; be willing to support other staff members

Commitment

• Act as a self-starter, demonstrating a willingness to identify problems and seek solutions.
• Complete tasks correctly and on time.
• Develop strategies to achieve organizational goals and objectives.
• Meet challenges with resourcefulness, generate suggestions for improving work, and develop innovative approaches and ideas.

Moral Character

• Exhibit an appreciation for cultural diversity.
• Adapt to change and remain flexible while working in a fast-paced environment.
• Demonstrate a willingness to admit and correct mistakes and take responsibility for one's own actions.
• Balance team and individual responsibilities while assessing one's own strengths and weaknesses.
• Exhibit objectivity and an openness to different viewpoints.
• Demonstrate knowledge of company policies.
• Treat others with respect.
• Work ethically and with integrity, upholding organizational values.
• Remain willing to admit and correct mistakes, taking responsibility for one's own actions.
• Promote a positive work environment where individuals feel included.

Patient Care Activities

• Adhere to data security guidelines, including appropriate use of EHR systems and IT resources.
• Uphold values congruent with patient-centered care.
• Solicit input from appropriate stakeholders, explain reasoning for decisions, and use strong interpersonal skills to communicate with others.
• Promote and prioritize both staff and patient safety.
• Maintain patient privacy and confidentiality.

TYPICAL WORKING CONDITIONS:

• The noise level in the work environment is usually moderate to quiet.
• Variable work hours to meet the needs of the organization may be required. 

TYPICAL PHYSICAL DEMANDS:

• While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear.
• The employee is frequently required to stand or sit.
• The employee is occasionally required to walk, reach with hands and arms, and/or stoop.
• The employee must occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include close vision, color vision and ability to adjust focus.
• Regular use of computer screens is expected up to> 75% of the working hours.

QUALIFICATIONS:

• To perform this job successfully, an individual should be able to navigate EHRs and be proficient with medical terminology.
• Must have adequate transportation to be able to commute to any of the Family Health Center sites.
• Able to effectively communicate information and respond to questions and needs of an interdisciplinary team, including patients, medical professionals, and non-clinical staff.

EDUCATION/EXPERIENCE/CERTIFICATIONS/LICENSES:

• One or more year(s) of related experience and/or training preferred, or equivalent combination of education and experience.
• Bilingual (English and Spanish) desired.
• CMA, RMA, or LPN credentials preferred.

Family Health Center has the right to modify the duties and functions of the job description based on the needs of the organization.