Houseperson - Housekeeping

The Houseperson oversees general cleaning and organizing of public areas and rooms. The Houseperson assists room attendants by stripping rooms of all linen and taking linen to laundry rooms, deep cleaning of carpets, and general cleaning in public areas, as well as disposing room attendant cart trash.

ESSENTIAL DUTIES AND KEY RESPONSIBILITIES: 

All duties and responsibilities are to be performed in accordance with the National Hotel quality of service standards, and policies and procedures. Team members will be required to learn other functions in an effort to attain cross training skill sets that will help grow the overall knowledge of the Guest experience expectations.

As someone who has a passion for people, and enjoys a fast-paced environment, a core duty for all team members is effectively multi-tasking, a quintessential factor to the success of their role.

• Maintains the overall cleanliness of the hotel’s public areas by cleaning all assigned areas thoroughly on a daily basis.
• Clean hallways, common areas, vending areas and stairwells (mopping, vacuuming, wiping).
• Clean elevators, lobby area, public restrooms, offices and meeting room space, if needed.
• Deliver soiled linen to the housekeeping office and return clean linen to housekeeping linen/storage rooms, if needed (carrying, lifting up to 50 pounds.
• Remove trash from housekeeping carts and common areas and deliver to dumpster, if needed (lifting, carrying up to 50 pounds).
• Stock and maintain housekeeping cart and linen/storage rooms.
• Properly use chemicals, cleaners and cleaning equipment (reading).
• Participate in deep cleaning and carpet cleaning (spraying, pushing, and vacuuming).
• Assist in receiving, opening and storing supplies (stocking, placing).
• Assist in other housekeeping or maintenance responsibilities, if needed.
• Turns in articles found in public areas to lost and found.
• Perform other duties as requested, such as cleaning unexpected spills and executing special guest requests.
• Assist other housekeeping staff members in maintaining clean and organized work and public areas.
• Take every opportunity to impress the guest.
• Promptly respond to and resolve guest complaints.
• Anticipate and exceed guest expectations.
• Smile and make eye contact and greet guests immediately upon each encounter.
• Wear uniform and name tag with pride.
• Be groomed according to company standards and report to work on time.
• Handle special requests properly.
• Follow correct procedures for entering a guest room.
• Keep voices and other noise low on guest floors, especially in the morning.
• Be an enthusiastic, helpful and positive member of the team.
• Be professional, responsible and mature in conduct and behavior.
• Be understanding of, encouraging to, and friendly with all co-workers and supervisors.
• Communicate pertinent information to supervisor and co-workers.
• Care for team members’ rooms, carts and equipment.
• Accept critical/developmental feedback openly and respond positively to new ideas.
• Give adequate notice of if you are going to miss work.
• Work flexible schedule to include weekends and holidays.
• At all times projects a favorable image of The National Management Services to the public
• Other responsibilities as assigned by the Manager.
  
  

MINIMUM REQUIREMENTS & QUALIFICATIONS:

Minimum Hiring Requirements:

• Must have completed High School or GED Diploma.
• Experience as a Houseman, preferably in a five-star international hotel. Hospitality and Tourism experience preferred.

Language Requirements:

• Ability to speak English clearly, distinctly and cordially with guests. 
• Ability to read and write English in order to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms.
• Proficiency in effectively presenting information and responding to questions from guests, supervisors and co-workers. 
• Ability to speak additional languages such as Spanish, French or German is preferred.

Physical Requirements:

• While performing the duties of this job, the team member is regularly required to sit for long periods of time, stand, walk; full dexterity in use hands to touch, handle, or feel; reach with hands and arms; talk or hear. 
• The employee must occasionally lift and/or move up to 50 pounds. 
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. 
• Kneeling- Ability to flex legs at the knee so that individual can lower the body coming to rest on one or both knees.
• Handling – ability to grasp, hold, set down, redirect with hands, turn, control and manipulate objects.
• Reaching – Ability to stretch body and extend arms to place or secure objects at a distance above, to the side of or below the normal standing level of the individual.
• Squatting – Ability to flex legs at the knees to lower body position.
• Crawling – Ability to move about on hands and knees and/or feet by mobilizing those body parts.
• Lifting – Ability to use body parts, arms, hands, shoulders and back, to elevate an object above its previous surface level.
• Climbing – Ability to ascend steps, ladders and other vertical and semi-vertical surfaces to reach a higher level.
• Repetitive Motion – Ability to use body parts on a regular and continuing basis to repeat the same motions for a reasonable period of time without resting sweeping, vacuuming, wiping, mopping.
• Stooping – Ability to flex legs at the knees and move the upper body forward and down.
• Normal verbal and nonverbal communication, reading, writing.

Benefits

We value our team members and are proud to offer a comprehensive benefits package, including:

• 401(k) Retirement plan with a match
• Medical, Dental, and Vision insurance plans
• Complimentary parking
• Complimentary meals daily
• Vacation time
• Life insurance
• Paid time off
• Career growth and development opportunities